Porter / Floor Maintenance

Stoke-on-Trent | Other

Hospital Porter / Floor Maintenance


Harplands Hospital, Hilton Road, Stoke on Trent, ST4 6RR


Full time, 37.5 hours.  3 Month Fixed Term


Salary - £22,383.00 plus Serco benefits


Main Purpose:


Reporting to the Soft Services supervisors, the position will be responsible for providing a high-quality Portering service to all patients, visitors, staff members and other stakeholders. Also dealing with, equipment, waste, blood products, medical gases, pharmaceutical products, furniture, mail, goods, and materials, also maintain the floors by using machinery and any other reasonable task that may be required in a safe and efficient manner. It is expected that this position demonstrates and embodies both Serco's CARE's values and behaviours. 


Main Accountabilities: 

This role will be responsible for providing a high-quality Portering service to Trust, requiring the following tasks to be carried out in a dignified, safe, and efficient manner:



  • General care and movement of equipment throughout the site where necessary to ensure the smooth operation of the hospital. This includes the movement of furniture.  Responsible for internal & external patrols, any security situations the post holder may have to respond and assist as required, follow policies and procedures. Maintain the cleanliness of all working areas including the porters base and being mindful to give assistance and wherever possible to help with any queries raised by patients, visitors, and staff.



  • Undertake a range of general and ad-hoc tasks on a day-to-day basis to meet the requirements. Non-patient portering will include the movement of mattresses, pharmaceutical products, and blood products, medical gases, and confidential medical records. The post holder will also have to ensure the safe storage and maintenance of appropriate stock, medical gases, and supplies, specifically adhering to health and safety regulations around type and size and ensure that these are available as required within the designated area. To operate wheelchairs, trolleys, beds, to perform duties in a safe and purposeful manner.


Health and Safety


  • Report immediately to your line manager and/or other appropriate person any faults or defects to any equipment or premises, especially those which could be dangerous and report any accidents or near misses to the appropriate manager and complete the appropriate incident/accident forms. All work must be undertaken in line with health, safety, security, Company policies and procedures always including infection control.
  • Any other reasonable request as directed by the Soft Service Supervisor to ensure that the Portering Service operates in both an efficient and effective manner.


Other Responsibilities

  • Ensure correct and appropriate use of all communication equipment always issued in compliance with the local guidelines and procedures and operate in line with task timeframes as per the specification of the contract, avoiding financial penalties, communicating with both the Helpdesk, and Soft Service Supervisors in a professional manner when this is not possible.
  • To have a flexible approach to working with new innovations and technologies to aid and enhance service delivery.
  • Maintain a clean, neat, and tidy appearance, complying with Company uniform policy and hand care guidelines and high standards or personal hygiene.
  • To carry out any other reasonable request as directed by the Soft Service Supervisor or management team to ensure that the Portering Service operates in both an efficient and effective manner.


What you'll need to do the role: 


  • Empathy with patients and visitors.
  • Helpful and cooperative manner.
  • Able to carry out duties unsupervised, using their own initiative and work well in a team.
  • Physically fit.
  • Positive and enthusiastic.
  • Flexible and adaptable.
  • Set high standards and take pride in their work.
  • Team worker.
  • Polite and respectful.
  • Willingness to learn through training.
  • Frontline experience with customer services.
  • Experience in a manual handling role.
  • Good interpersonal skills.
  • Good oral communication skills.
  • Ability to record written information accurately.
  • Basic literacy ability.
  • Proficient in the use of a PC, including the use of software and systems.



What we offer 


  • Up to 6% contributory pension scheme. 
  • 25 days annual leave plus bank holidays. 
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more. 
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts. 
  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion. 
  • Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. 
  • Interesting and enjoyable work. 
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. 


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



Please click on the apply button to be taken to our careers website


Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
31/07/2024 01:14:00
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