Prison Operational Support Officer

HMP Thameside, London

Full-Time - 40hrs pw (shift pattern)/ Permanent

£20,324 a year plus London Weighting of £6,200 a year


Here at Serco we're looking for an Operational Support Officer to act as the main point of contact for all staff and visitors, working in the control room, monitoring CCTV and radio systems, alerting staff when alarms are raised and completing all necessary paperwork.


As part of this you'll:

  • Give access to both visitors and staff, including searching of vehicles and staff when required to do so.
  • Assist with the escorting of vehicles around the establishment and assist in the Command suite if required to do so.
  • Allocate BWVC and be responsible for the equipment.
  • Be involved in Exercises and contingency planning.


What you'll need to do the role

First and foremost, you'll ideally have worked in a secure environment or similar, however this is not essential as full training will be provided. It would also be advantageous if you have knowledge of various security procedures.


The successful applicant will be computer literate, flexible, organised, efficient and reliable. We are looking for someone that can communicate at all levels, build strong working relationships and be a successful part of an ever-growing team.


This role would involve working different shift patterns which will include nights and weekends.



Why Serco

  • Meaningful and vital work - You'll contribute to the reintegration of ex-offenders back into society, helping them to address the factors that influence criminal behaviour and lowering reoffending rates
  • A world of opportunity - With six prisons across the UK and a breadth of roles, you'll be wholeheartedly supported with development and career progression
  • Great people - You'll become an integral member of a well-defined and supportive team. who believe passionately in the value of our work.


What we offer

  • Up to 6% contributory pension scheme
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • Employee Assistance Programme
  • A safe and supportive culture
  • The chance to make a positive difference to the prison and court systems
  • A company passionate about diversity and inclusion
  • Serco Benefits package


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



Please click on the apply button to be taken to our careers website


Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
21/10/2022 08:53:00
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