Prison Support Officer - HMP Ashfield

Bristol | Other

Location:  HMP Ashfield, Bristol

Salary:  £23,860 per annum, plus Serco benefits

Working hours: Full-Time, 40 hours per week / We are also offering Part Time hours if required.


As the Operational Support Officer your key accountabilities will include:

  • To report directly to the nominated Custodial Operations Manager and carry out the duties detailed by them.
  • To work in the control room, monitoring CCTV and radio systems, alerting staff when alarms are raised and completing all necessary paperwork.
  • Carrying out routine net test calls and cell call checks.
  • To work in the Gatehouse area, giving access to both visitors and staff, including searching of vehicles and staff when required to do so.
  • To assist with the escorting of vehicles around the establishment.
  • To allocate BWVC and be responsible for the equipment.
  • To assist in the Command suite if required to do so.
  • To be involved in Exercises and contingency planning.
  • Any other OSO related duties.


What you need to do the job




  • GCSE Maths & English grade C or above or equivalent. Good knowledge of IT Skills.


  • Knowledge of Security procedures. IT literate with a good understanding of Microsoft Office applications. Good communication skills with external agencies.


  • Experience of a secure environment or of similar client group. (Not mandatory).


Skills and Abilities

  • Organisational and analytical skills.
  • A team player with flexibility and interpersonal skills with visitors, staff and prisoners. Good communication skills and the ability to monitor and audit processes and procedures. Proven ability to liaise effectively with other agencies.
  • Report writing; numerate (interpretation and collection presentation of statistics).
  • This position requires upmost trust and decorum when dealing with sensitive information
  • Full Driving licence.
  • Position will include shift work that may include working nights.


Why Serco?

  • Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services.
  • A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.
  • Great people: You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.


What we offer

  • £23,860 per annum
  • Up to 6% contributory pension scheme
  • An autonomous and supportive culture
  • The chance to make a positive difference to public sector services


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
02/08/2024 01:07:00
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