Bedford Vehicle Base - MK41 0HT
Could you take someone from confusion to clarity? Could you take them from confrontational to calm? Could you take somebody from secluded to supported? If so, then a Dual Badge Custody Officer position could be the role for you!
As a Dual Badge Custody Officer's at one of our Vehicle Bases your role is to provide court transportation services, collecting detained Adults, Children and Young People from prisons or police stations and transporting them safely and securely to courts. Once there you'll ensure these Adults, Children and Young People in our care feel safe and secure from the point that the escort commences to the point the escort concludes. Duties include, accompanying defendants in court; searching property or people; ensuring food and drink is available and completing paperwork and data entry for the day.
Our roles are 40 hours per week. Daytime shifts Monday- Saturday. You must be flexible as there will be occasions when finish times are unpredictable.
What you need to do the job
The great thing is, there is no previous experience required! What is key is that you are patient and understanding. Our roles would suit those who have an interest in criminology or psychology and working with children's & young people.
If you are successful through our eligibility & assessment process, we will invite you to attend a 5-week training course that'll provide you with the skills you need to be a Prisoner Custody Officer.
You must have excellent written and verbal communications skills and be able to use those skills to manage and control all situations, ensuring your detainee remains calm and cared for.
Due to the nature of this role is essential for you to hold a full UK driver's license (C1 and D1 licence holders).
Still not sure this is the right role for you? Try our careers assistant to find out more: Careers Assistant
Our Assessment Process:
Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise.
What we offer?
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.