Prisoner Custody Officer - Part-Time

Isleworth | Other

Location:  Isleworth Crown Court

Type: Part-Time Hours Available

Salary: £23,459 per annum pro-rata


We can offer a part-time contract to suite most hours, however, our training is a 5 1/2 week course which is full-time hours. Once graduated, you will be able to work your contractual part-time hours!


Could you take someone from confusion to clarity? Could you take them from confrontational to calm? Could you take somebody from secluded to supported?   If so, then a Prisoner Custody Officer position could be just the role for you!


As a Prisoner Custody Officer your role is to provide court transportation services, collecting detainees from prisons or police stations and transporting them safely and securely to courts. Once there, you're responsible for every aspect of their care until it's time for them to return to custody or to be released. Duties include, accompanying defendants in court; searching property or people; ensuring food and drink is available and completing paperwork and data entry for the day.


Our roles are 35 hours per week. Daytime shifts Monday- Saturday. You must be flexible as there may be occasions when finish times are unpredictable.


What you need to do the job

The great thing is, there is no previous experience required! What is key is that you are patient and understanding.


If you are successful through our eligibility & assessment process, we will invite you to attend a five-week training course that'll provide you with the skills you need to be a Prisoner Custody Officer.


You must have excellent written and verbal communications skills and be able to use those skills to manage and control all situations, ensuring your detainee remains calm and cared for. Our roles would suit those who have an interest in criminology or psychology.


It would be advantageous for you to hold a Full UK Driving Licence.


Still not sure this is the right role for you? Try our careers assistant to find out more:  Careers Assistant


Our Assessment Process:

Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise.


Why Serco?

  • Meaningful and vital work: Detainees in the right frame of mind ensure courts run on time in a secure way. And we do it right, with over 15,000 prisoner movements a month we only have to use force 0.24% of the time
  • A world of opportunity: Serco's contract covers 104 courts and 16 vehicle bases. Prisoner Custody Officers can progress into Court Custody Management and Base Ops Management roles
  • Great people: You'll find yourself working with a variety of highly supportive and experienced people


What we offer?

  • £23,459 per annum plus pension (matched up to 6%), life insurance; 20 days annual leave rising to 25 after 7 years' service plus Bank Holidays;
  • Continuous training & development opportunities
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Cycle to Work Scheme Annual Leave Purchase Scheme and more
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion  


This role is exempt from the Rehabilitation of Offenders Act.


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



Please click on the apply button to be taken to our careers website


Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
06/12/2022 03:31:00
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