Product Support Engineer MMS (Managed Mobile Service)
Hybrid - attached to our Solihull or Hook office 2/3 days per week
Full Time, Permanent
Competitive salary
Here at Serco, we are seeking an an experienced Product Support Engineer to join our dynamic team and specialise in mobile and tablet device management. If you are passionate about working with cutting-edge technologies like Microsoft Intune, Samsung Knox, Apple device management, and ChromeOS management, we want to hear from you!
In this role, you will focus on providing 3rd-line technical support, troubleshooting, and optimising mobile and tablet infrastructure components. This includes managing mobile devices using Microsoft Intune for MDM/MAM, administering Samsung Knox, supporting Apple device management, and overseeing ChromeOS management. You will play a key role in improving device management processes and ensuring the security and performance of mobile platforms across the organisation.
As part of this you'll:
What you'll need to do the role:
Education & Experience:
Certifications:
Why Serco:
Serco's purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.
In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
What we offer:
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.
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