Product Support Technical Engineer MMS-MyTechnology

Product Support Technical Engineer MMS (Managed Mobile Service)

Hybrid - attached to our Solihull or Hook office 2/3 days per week
Full Time, Permanent
Competitive salary

Are you a dynamic and experienced technical engineer with a passion for enterprise mobility? Do you have a strong background in mobile device management (MDM) and mobile application management (MAM)? If so, we have the perfect opportunity for you!

Here at Serco, we are seeking a skilled Product Support Technical Engineer to enhance our enterprise mobility strategy. You will primarily focus on migrating from VMware AirWatch (Workspace ONE) to Microsoft Intune, while also providing technical expertise in mobile and tablet device management across the organisation. You will ensure compliance with industry standards and security policies, all while supporting cutting-edge technologies in a fast-paced, dynamic IT environment.

As part of this you'll:

• Configure and manage Microsoft Intune for MDM and MAM.
• Migrate from VMware AirWatch to Microsoft Intune, ensuring smooth deployment and security compliance.
• Manage Samsung Knox for enterprise mobility management and device provisioning.
• Troubleshoot and resolve mobile OS issues (iOS, Android).
• Develop automation scripts for device provisioning and compliance enforcement.
• Define and enforce security policies, including conditional access and Zero Trust.
• Collaborate with security teams to enhance device protection and data loss prevention.
• Train IT teams and end-users on best practices for mobile device security.
• Document processes, configurations, and troubleshooting guides for support teams.

What you'll need to do the role:

• Proven experience in enterprise MDM/MAM, specifically with Microsoft Intune and Samsung Knox.
• Hands-on expertise in Android Enterprise, iOS/iPadOS management, and Apple Business Manager.
• Experience with mobile application packaging, deployment, and device security policies.
• Scripting skills in PowerShell, JSON, or equivalent for automation tasks.
• Strong troubleshooting and analytical skills.
• Certifications: Microsoft Certified: Endpoint Administrator (MD-102), Enterprise Administrator (MS-102), Samsung Knox Professional, VMware Workspace ONE (desirable).
• ITIL Foundation, CompTIA Mobility+/Security+ (beneficial).
• Bachelor's degree in Computer Science, IT, or a related field (desirable).
• 2+ years of experience in IT infrastructure support or a related role.

Why Serco:

Serco's purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Flexible working options.
• Free onsite parking.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.