Programme Manager

Homebased | Other


    Location: Homebased role with the expectation of travelling around the West Midlands.


    An amazing opportunity has arisen to work for Serco within the Employment Skills and Enterprise (ESE)  skills area as Programme Manager. The primary responsibilities will be to manage the operational delivery of Adult Education Budget (AEB) courses delivered by Serco, primarily within the West Midlands Combined Authority area, and associated projects, in order to fulfil and exceed contract objectives.  The role includes the requirement to lead and develop team members so that the performance level of all members of our team continually improves.

    In addition, the programme manager will take on the role of Designated Safeguarding Lead for both apprenticeship and AEB provision delivered by Serco, supported by Designated Safeguarding Officers.

    Travel across the West Midlands area will be essential.


    Key accountabilities

    • Lead the operational management of AEB course delivery function, ensuring courses are set up and delivered to support contract targets and learner demand.
    • Contribute to strategic planning and policy formation, implementation and evaluation
    • Produce monthly summative resource data to support forecasting and accountability
    • Allocate tutors to courses and cohorts of learners, and complete their contracts and invoicing arrangements
    • Ensure suitable venues are identified for each cohort of learners where face to face provision is required
    • Ensure learning resources are available for courses delivered both face to face and online
    • Monitor all aspects of delivery as per agreed KPIs and prepare monthly reports
    • Support the AEB programme's marketing strategy so that participant take up is increased
    • Identify and manage operational risks associated with the self delivered AEB programmes
    • Manage change to the AEB programmes or its delivery
    • Maintain good communications and strong professional links with all personnel involved in both the AEB team and the wider team
    • For any direct reports assigned, manage the performance and motivation of individuals, supporting learning and development of direct reports to improve performance and job satisfaction
    • Ensure effective business continuity of course delivery




    • L5 Management qualifications or a minimum of three years' experience
    • Experience and understanding of assessment management of vocational qualifications.
    • Experience of working under pressure to meet customer expectations
    • Strong and effective people management experience
    • Excellent planning and organisational skills
    • Commitment to personal development and learning
    • Manage own workload, anticipate and escalate issues as they arise and thrive under pressure
    • Effective research skills
    • Ideally, experience of working in an ESFA or OFSTED governed environment
    • Ideally, experience as a Designated Safeguarding Lead or Officer but willingness to undertake the relevant training for this role
    • Strive to succeed and maintain a pro-active attitude
    • Support a culture of learning and excellence among the team that will promote Serco's values
    • Support the AEB team in the implementation of innovation and change to ensure Serco deliver a high quality, efficient and profitable contract
    • The desire to add value to Serco and to succeed as an individual and a Serco employee
    • Establish and maintain good communications and strong professional links with all personnel involved in programme delivery and management
    • Demonstrates effective team skills and qualities through working with colleagues to continually improve and enhance working processes and procedures for the achievement of contract KPI's and delivery of the contract.


    Role is subject to contract award


    Why Serco

    Meaningful and vital work: Working within Employment, Skills & Enterprise at Serco means that you'll play a critical role in ensuring that customers continue to receive the support that they need to get into employment.

    A world of opportunity: It takes a diverse team to support our Citizen Services contracts and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.


    Great people: You will find yourself interacting with staff, customers and of course your supportive team. You will be a significant part of the Employment, Skills and Enterprise contract and will be making a huge positive difference to our customer's lives.

    What we offer

    • Salary £27,000 to £35,000 plus company car
    • Up to 6% contributory pension scheme.
    • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
    • The chance to make a positive difference to the wider public.
    • Interesting, varied and enjoyable work.
    • A company that recognises your contribution.

    About Serco
    At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

    By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

    Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

    At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

    At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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    Contract Type
    Expiry Date
    04/02/2023 02:05:00
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