Programme & Projects Portfolio Manager - London Cyc

London | Other

Programme and Projects Portfolio Manager - London Cycle Hire

Location: London, N1 9PT

Salary: £55,000-£65,000

Permanent, 40 hours per week



Established in 2010, Santander Cycles (London Cycle Hire) is the flagship depot in Serco's Micromobility sector, with 12,300 bikes and 500 ebikes available to rent across 800 stations and 21,000 docking points around London. We are dedicated to supporting the Mayor of London's active travel objectives to increase walking and cycling by providing residents and visitors with the means for sustainable, green travel options.



We have an exciting opportunity for a Programme and Projects Portfolio Manager to join our succesful and friendly team.


Reporting to the Contract Manager, this role will see you support operational delivery and new initiatives with activities including:

  • Programme and change management.
  • Planning.
  • Stakeholder engagement.
  • Governance.
  • Supplier management.
  • Continuous improvement.


You will be the primary senior contact to TfL, establishing effective program and project controls such as configuration, risk, dependency and financial management, and be accountable for the full life cycle of change. This will include ensuring vlaue propositions are established, feasibility studies and business cases are in place, alongside relevant industry change management controls.


You will also lead and coordinate junior project managers to bring together the pricing of solutions, portfolio management of internal and external projects, supporting the development of London Cycle Hire business plans and key annual programmes, maintaining a change pipeline and change delivery ropadmap with at least a 12 month horizon.


The role will see you manage to portfolio's budget, proactively grow the project churn business, chair the Change Delivery and Change Approval Boards internally, and ensure that all deliverables and products to the customer meet agreed requirements.



    About You


    First and foremost, you will be an experienced Project Manager with the ability to manage programs, projects and key transformation initiatives and be educated to degree level or equivalent.


    Strong communication, planning and organisational skills are essential, as well as experience of working with Transport authorities and/or Local Government clients.


    It would be beneficial if you have a passion for active/sustainable travel.



    Why Serco


    Meaningful and vital work: Working at Serco means you will be a part of our ongoing commitment to providing an exceptional service to the communities we serve, helping to reduce pollution and congestion within our cities and helping to provide the public with environmentally friendly and healthy travel options.


    A world of opportunity: It takes a diverse team to support our Services Contracts and we're big on internal progression. So whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity and support you need to evolve your career.


    Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.



    What we offer


    • 25 days annual leave
    • Up to 6% contributory pension scheme
    • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.

    About Serco
    At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

    By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

    Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

    At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

    At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

    Register & Apply Now Login & Apply
    Contract Type
    Expiry Date
    08/02/2023 02:06:00
    Shortlist Email me jobs like this  Back to listing