Project Support Officer

Your new role 

Here at National Highways, we have an exciting opportunity for a Project Support Officer to join our Major Projects directorate as part of the Regional Investment Programme division (RIP). 

The successful candidate will be based at either our Leeds, Manchester or Darlington office however here at National Highways, we have a hybrid working approach, meaning the role will include a combination of attending the office and other National Highways offices / sites 40% of the time, along with agile working from home. 

The key purpose of this role is to support and enable the delivery of capital investment projects in the Major Projects directorate. This role encompasses the delivery and coordination of project and administrative support to a wide range of internal and external stakeholders to time, quality and within budget. Therefore, it is crucial that the individual for this role is proactive in their approach and can take the lead in pushing forward for project objectives. 

What you'll be leading on 

  • Operate many administrative processes, ensuring that these are delivered accurately on time and in line with defined procedures and standards. 
  • Co-ordinate high-quality responses for customer contacts and ensure correspondence is drafted and completed to the required performance standards for quality and timeliness. 
  • Support with project / programme governance and assurance requirements 
  • Develop and sustain effective working relationships with key stakeholders in National Highways and the supply chain. 

To be successful you will have  

  • Ability to work with a wide variety of stakeholders and build strong relationships. 
  • Exceptional organisational skills, including managing multiple tasks to deadlines. 
  • Ability to work with different types of project information, collate feedback, form conclusions and provide guidance. 
  • Excellent customer service skills and good written and verbal communication skills. 
  • Ability to answer and deal with queries from a wide variety of stakeholders. 

A bit about us 

RIP is responsible for the development and delivery of junction improvements, bypasses, projects of National significance and major infrastructure projects. We deliver capital improvements that will help to grow the economy and deliver wider social benefits and improve infrastructure. 

We strive to be creative and exploit digital and technological opportunities whilst maintaining the highest standards in Safety, Health, Wellbeing and Customer Service to deliver great projects. 

Want to know more? 

To request a copy of the role profile, please contact quoting reference number #5373 


Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. 

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.

A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.

Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package

  • Our total reward package includes basic salary, the potential for a performance related bonus
  • Contributory pension scheme with employer contribution of up to 10%
  • Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
  • Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
  • Life assurance of 4 times annual salary
  • Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
  • A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
  • Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are

  • Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
  • Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
  • Community friendly – offering paid leave to volunteer, 3 days basic/year

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:       

  • Right to work check
  • 3 year employment history references
  • DBS criminal record check
  • Social media and adverse journalism check
  • Driving licence check (if applicable)
  • Fit to work questionnaire (for all), followed by a medical check (if applicable)
  • Qualifications and/or professional membership check (if applicable)

And finally 

We reserve the right to close before the advertisement expires.

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Contract Type
£28,190 - £29,890
Start Date
Immediate Start
Expiry Date
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