Psychological Services Administrator-HMP Fosse Way

Leicester | Other

Psychological Services Administrator-HMP Fosse Way

Leicestershire, LE18 4TN


Permanent (Full-Time, 40 Hrs)


Here at Serco we are looking for a Psychological Services Administrator to join the team at our new state of the art Category C prison, HMP Fosse Way.


The main role of the Psychological Services Administrator is to provide administrative support to the Offending Behaviour Programmes and wider Psychological Services team.


The successful candidate will be required to carry out the following responsibilities, activities, and duties:


  • Logging and responding to applications / referrals for Offending Behaviour Programmes where requested
  • Preparing files for audit
  • Preparing group materials for facilitators ready for group delivery when required.
  • To ensure that daily filing, archiving records and control of prisoner information is carried out efficiently and correctly
  • Taking and distributing minutes from relevant meetings
  • Assisting with Treatment Managers' administrative tasks including, but not limited to: prisoner needs analysis and maintaining programme waiting lists
  • Carry out any/all administrative duties directed by the line manager including, but not limited to, mail collection, photocopying and filing
  • Provide administrative support to the wider Psychological Services department, this includes but not limited to management of psychology files in line with data protection and ethical requirements
  • Arrange dates, venues and special needs arrangements for the Post Programme Reviews (PPR's) showing flexibility and willingness to negotiate in order to maximise attendance at the review
  • Ensure copies of Post Programme Reports and review minutes are distributed to the offender and all relevant staff members, ensuring that these are filed/saved appropriately.


What you will need to do the role


  • 5 GCSE grade A - C, including English
  • Relevant administrative qualifications desirable but not essential
  • Sound knowledge of Microsoft Office
  • Understanding of data protection (GDPR) and information sharing guidelines
  • Excellent written and oral communication skills
  • Excellent organisational skills and ability to manage a large workload.
  • Ability to work under pressure within a busy team.
  • Able to manage workload independently and prioritise tasks efficiently.
  • The ability to liaise effectively with a variety of internal and external stakeholders, including, but not limited to staff and prisoners, as required.
  • Able to reflect on own performance and to strive for continuous improvement.
  • The ability to maintain boundaries and demonstrate resilience when working in a prison environment.


Why Serco 

  • Meaningful and vital work - We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you'll be delivering an essential service that touch people's lives. 
  • A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways. 
  • Great people - We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. 


What we offer:

  • A competitive salary
  • A fantastic culture and supportive team; volunteer leave; continuous training & development opportunities
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme and more
  • Access to a huge range of discounts and exclusive deals
  • The chance to make a positive difference in a company passionate about diversity and inclusion  


What else do you need to know?

  • This role is exempt from the Rehabilitation of Offenders Act 1974, all offers of employment are subject to security clearance checks and approval by the Home Office. 
  • You will be required to obtain Ministry of Justice Enhanced Level 2 Vetting.


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Contract Type
Expiry Date
20/06/2023 02:52:00
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