Public Relations Officer - Team Lead-Abu Dhabi Supp

Abu Dhabi | Other

Public Relations Officer - Team Lead

Make a difference every day 

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".  

Your Opportunity  

Are you a UAE National, Fluent with Ministry of Labour, Immigration department & UAE pension fund process, rules & regulations? Look no further, Serco has a place for you! We are looking to hire a PRO - Team Lead who will oversee and forward plan all aspects of the employee's legal requirements to maintain employment in the UAE. The PRO is also responsible for the timely and accurate transaction of requirements related to the legal entity setup and maintenance along with other corporate services which vary subject to business needs


The purpose of the PRO is to provide and oversee administrative & clerical support in addition to assisting with obtaining new visas, renewals and cancellations for all the employees working thereby ensuring that all government formalities are completed as per UAE regulatory requirements. The PRO is also the first point of contact with all authorities and regulatory bodies in the UAE.


The ideal candidate should have good time management, People management, administrative & good communications skills


This role is part of our HR Advisory team and will be based in Dubai/Abu Dhabi Corporate office

Key Accountabilities

  • Liaise with the immigration for visa formalities (new, renewal, release and cancellation)
  • Coordinate legal typing requirements and organise all documentation formalities, for new recruits ensuring they obtain their residence visa prior to commencing work.
  • Forward plan and prepare all visa renewals in a timely manner in accordance with as per the UAE government regulation
  • Ensure compliance with Government legislation, Ministry of Labour & Immigrations laws and keep informed of new policies and procedures.
  • Track cases of absconding employees and loss of passport; ensure timely report of the same to the Admin Coordinator
  • Own and manage the new/renewal of Trade license & Membership Certificate of Serco and Serco related ventures with the Economic Department, Ministry of Economy, Municipality, Town Planning, Waste Management Centre and Chamber of Commerce.
  • Secure clarifications and updates from regulatory bodies and authorities in the UAE
  • Assist with the end of service process for employees and ensure the necessary paperwork is provided to cancel their visas.
  • Manage and maintain a robust spreadsheet of all employee visa renewals
  • Oversee and manage the visa issuance/cancellation process for staff and dependents during volume hires or exits


Specific Requirements

  • Secondary or post-secondary education
  • Good oral and written communication skills in English and Arabic
  • Proficiency with MS Outlook, Word, Excel and Immigration, MOHRE, and Pension department applications
  • Ability to maintain discretion and confidentiality
  • Ability to manage multiple tasks efficiently and work productively in a fast paced, team oriented environment
  • A mature and responsible approach to work and use initiative to solve problems and be able to liaise in a professional and persuasive manner with staff at all levels in the organization.
  • Fluent with Ministry of Labour, Immigration department & UAE pension fund process, rules & regulations
  • Good working knowledge of other local & federal government department process, policies & procedures
  • Must be a UAE National.


What's in it for you? 

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes: 

  • Competitive monthly pay and allowances that are commensurate with the role and industry standards 
  • Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing 
  • We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards 
  • We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones 
  • We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture 
  • We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health. 
  • As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally. 


Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.


Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit for more information.

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Contract Type
Expiry Date
25/04/2024 01:14:00
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