Quality Assurance Coordinator

Helston | Other

Quality Assurance Co-ordinator 
RNAS Culdrose, Helston TR12 7RH
Competitive Salary with excellent benefits

Serco have an exciting opportunity for a Quality Assurance Co-ordinator to join our site in RNAS Culdrose, Helston. Serco are proud to support the IMOS (Integrated Merlin Operational Support) at Royal Navy Air Station Culdrose, that delivers services ranging from the repair and maintenance of Military aircraft- and off aircraft support services.  Culdrose is one of the Navy`s two principal air bases, and one of the busiest military airfields in the UK.

The key purpose of this role is to fulfil the duties of the Integrated Merlin Operational Support (IMOS) Internal Quality Assurance  Coordinator (QACo ord) in accordance with Leonardo Depth Operating Procedures (DOP), the Serco Safety Management System (SMS)  and individual Engineering Authorisations in support of the IMOS Contract at RNAS Culdrose.


Main accountabilities:


The IMOS QA Coordinator is responsible for ensuring that all  IMOS personnel adhere to applicable Quality Systems, Health and Safety and Environmental policies, actively minimising risk to individuals employed in potentially hazardous environments.  Ensuring any  Quality Occurrence Reports (QOR's) raised or received by the IMOS Contract are monitored and remedial action taken as required. To publish and implement the IMOS Annual Audit Plan, carrying out audits and monitoring all  remedial action required.
All contracted tasks are carried out in accordance with current Customer Policy and Regulations and other applicable statutory Regulations.


Essential requirements for the role:


  • Be educated to a minimum of HNC level or equivalent in a relevant aviation related subject or have completed a recognised aircraft engineering apprenticeship followed by at least 10 years of relevant experience.
  • Hold as a minimum a National Examination Board in Occupational Safety and Health (NEBOSH) Certificate or equivalent Health and Safety Qualification
  • Have a thorough understanding of rotary wing military (aviation) procedures.
  • Have the ability to exercise airworthiness maintenance authority.
  • Completed or have the ability to complete  Maintenance Human Factors Course.
  • Good working knowledge of the following:
  • Merlin Aircraft Engineering and Aircraft Systems 
  • Merlin Aircraft Servicing and Support Equipment.
  • Project Planning and Lean Operating Procedures.
  • Naval Air Publications and Compound - Interactive Electronic Technical Publications (C-IETP).
  • Health and Safety, the Control of Substances Hazardous to Health (COSHH) Regulations, Tool Control and Quality Practices.

What we offer:


  • Up to 6% contributory pension scheme
  • 28 days holiday plus bank holidays
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • A safe and supportive culture
  • Interesting and enjoyable work
  • A company passionate about diversity and inclusion  


Why Serco

Meaningful and Vital Work - Everyone in our Defence business has an important role to play in the smooth operation of the UK's Armed Forces. Whether you're joining us from the military or from a civilian background, you'll take great pride in supporting the military and the care we take of our defence customers.

A World of Opportunity - With over 70 military contracts here in the UK and a wide variety of roles, Serco can offer excellent opportunities for progression, whether that's in Defence or in another part of our multi-sector business. We also support our teams with a range of training and accreditations, from apprenticeships to chartered statuses.

Great People - Within Serco you'll find diverse and inclusive people that are driven by the same can-do attitude and values of Care, Trust, Pride, and Innovation. We are proud of who we are as individuals - and of how we come together as one team.


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Are you interested in finding out more about a career in defence with Serco?


To discover more about the amazing careers at Serco, meet our team, what we offer and women in defence please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.



Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 


At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.







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Expiry Date
17/12/2022 03:47:00
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