Quality Assurance Manager

Cambridgeshire | Other





VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts. 

VIVO embodies both experience and innovation. It combines Serco's comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS' market leading FM, energy, asset optimisation and regeneration capabilities. 


Location: Cambridgeshire or Northampton (travel required across multiple sites)


Full time (40 hours)


The Quality Assurance Manager's primary role is to ensure that VIVO's customer is receiving their contracted services and work closely with service providers to manage these, driving service improvements as required.


This position will draw on your skills to influence, persuade and secure desired outcomes as well as the ability to form and grow effective and productive relationships with key stakeholders and clients.


Key Accountabilities:


  • Establish and maintain effective Quality Assurance in compliance with national and international regulations and standards and the clients auditing quantities and specification
  • Administer and maintain assurance procedures and activities required to ensure that the company's processes are in compliance with applicable quality standards and regulatory requirements
  • Develop quality strategies to help the organization achieve strategic goals
  • Analysis of performance data and rolling out strategic plans to improve performance
  • To work as part of an operational management team contributing and supporting with the operational performance of contract
  • Hold review meetings with the teams to review performance, opportunities and risks
  • Prepare and submit accurate and punctual monthly reports - Internal and external
  • Develop effective working relationships with operational personnel, business partners, suppliers and sub-contractors to improve operational performance.




Essential Skills:


  • Hard services FM industry experience preferred
  • Internal Audit qualification or willing to upskill
  • Experience of ISO9001 and ISO1401
  • Excellent It skills and proficient in use of Excel (Requirement)
  • Team Performance Management Experience (Requirement)
  • Strong negotiation skills (Requirement)
  • CAFM & SAP experience preferred
  • Over 2 year's operational management experience
  • Knowledge of relevant Health and Safety requirements including COSHH and RIDDOR
  • Full UK Driving Licence
  • Must have ability to obtain 'SC' level Security Clearance
  • Must be punctual and reliable
  • Ability to self-motivate
  • Excellent communication skills


Desirable Skills:


  • Experience of working on mechanical / electrical assets within a commercial environment
  • Accredited First Aid qualification
  • Accredited Health and Safety qualification
  • Membership of a relevant professional body
  • Experience working with the MOD

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.


At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.


We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Employer. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.


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Contract Type
Expiry Date
07/02/2023 02:33:00
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