Quality Compliance Specialist - Saudi National

Riyadh | Other

Quality Compliance Specialist - Saudi National
Make a difference every day 

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".  
Your Opportunity  

We are currently bidding for a prestigious new project in Riyadh, Saudi Arabia and we are looking for a Quality Compliance Specialist who will support the Senior Quality Compliance Specialist in applying leading practices in Quality Management to ensure outsourcing consultants and O&M contractors adhere to best practices.


The purpose of the project under this contract is to provide consulting and management support to a Ministry in KSA with the necessary tools to manage and maintain assets and facilities, through improving activities to meet service requirements, developing business strategies that ensure reducing costs of the life cycle of assets, and improving practices to increase efficiency and effectiveness. It includes but not limited to long-term management of assets, facilities, resources and services to improve performance, reduce costs and manage the life cycle. In brief, the scope is for the provision of consulting, technical, management and administrative support for facilities and asset management works.


The Ministry is in the process of developing and executing a transformation program. This program involves transitioning from the management of operations and maintenance contracts to the management of contracts related to assets and facilities. The Ministry' primary objective is to achieve maximum value and benefit for the life cycle of assets and facilities within their estate.


The ideal candidate should have:

  • Good time management and organisational skills.

  • Ability to handle confidential information appropriately.

  • Ability to develop self and contribute to the development of others across the Team.

  • Excellent communication skills, both written and verbal.

  • The ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.

  • Strong analytical and strategical skills.


The hiring for this position is subject to contract award.


Key Accountabilities

  • Support the development and implementation of quality management systems (QMS) and compliance programs to ensure adherence to regulatory requirements, industry standards, and organizational policies.

  • Support in audits and assessments of quality systems, processes, and documentation to verify compliance with applicable local regulations and identify areas for improvement.

  • Provide support to cross-functional teams on quality and compliance matters, including interpretation of regulations, standards, and guidelines.

  • Support in the development of quality assurance procedures, work instructions, and documentation templates to standardize processes and ensure consistency in quality practices.

  • Support in quality assessments and mitigation activities to identify and address potential quality and compliance risks within the organization's operations.

  • Support and track in corrective and preventive actions (CAPAs) resulting from audits, inspections, or non-conformance events, ensuring timely resolution and effectiveness verification.

  • Collaborate with relevant internal stakeholders to drive improvement initiatives and enhance quality performance.

  • Support external audits and inspections by regulatory agencies, notified bodies, and customers, facilitating audit readiness activities.

  • Support in the monitoring of changes in regulatory requirements, industry standards, and best practices, assessing their impact on the organization's quality systems and recommending necessary updates and modifications.

  • Prepare and present reports, metrics, and findings related to quality and compliance performance to senior management, regulatory authorities, and other stakeholders as needed.

  • Support in the development, implementation, and maintenance of a quality management system in accordance with ISO 9001 standards.

  • Conduct quality audits, identify areas for improvement, and ensure the implementation of corrective actions.

  • Support in overseeing the quality assurance of outsourcing consultants and operation and maintenance contractors to ensure compliance with contractual and project requirements.

  • Perform any other tasks as required by the Senior Quality Compliance Specialist.


Specific Requirements

  • Bachelor's Degree in relevant field

  • Minimum 7 years' Experience

  • Practical experience in the Kingdom of Saudi Arabia.

  • Experience in quality services and studies.

  • Experience in compliance, quality compliance policy and follow-up and readjustment.

  • Strong analytical and problem-solving skills.

  • Excellent communication and teamwork abilities.

  • Familiarity with facilities operation consultancy is a plus.

  • Ability to work effectively in a collaborative and fast-paced environment.


What's in it for you? 

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes: 

  • Competitive monthly pay and allowances that are commensurate with the role and industry standards 
  • Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing 
  • We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards 
  • We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones 
  • We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture 
  • We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health. 
  • As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally. 


Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 


Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.


Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.

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Contract Type
Expiry Date
01/06/2024 01:09:00
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