Quality Management Inspections Manager

Riyadh | Other

Quality Management Inspections Manager

Make a difference every day 

We are a multinational organization with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".  


Your Opportunity  

The purpose of the project under this contract is to provide consulting and management support to a Ministry in KSA with the necessary tools to manage and maintain assets and facilities, through improving activities to meet service requirements, developing business strategies that ensure reducing costs of the life cycle of assets, and improving practices to increase efficiency and effectiveness. It includes but not limited to long-term management of assets, facilities, resources, and services to improve performance, reduce costs and manage the life cycle. In brief, the scope is for the provision of consulting, technical, management and administrative support for facilities and asset management works.

We are looking for a Quality Management Inspection Manager to support the Quality Management Manager in applying leading practices in Quality Management as well as to inspect the works of outsourcing consultants and O&M contractors to adhere to best practices.

The ideal candidate should have effective time management and organizational abilities and strong written and verbal communication skills.

The Quality Management Inspection Manager will report into the Quality Management Manager and will be based in Riyadh.


Key Accountabilities

  • Support the development and implementation of quality management systems (QMS) and compliance programs to ensure adherence to regulatory requirements, industry standards, and organizational policies.
  • Support in inspections and assessments of quality systems, processes, and documentation to verify compliance with applicable local regulations and identify areas for improvement.
  • Support in monitoring and inspection of works performed by outsourcing consultants and O&M contractors in adherence to the Quality Management System developed.
  • Support in the development of quality assurance procedures, work instructions, and documentation templates to standardize processes and ensure consistency in quality practices.
  • Support in quality assessments and mitigation activities to identify and address potential quality and compliance risks within the organization's operations.
  • Support and track in corrective and preventive actions (CAPAs) resulting from audits, inspections, or non-conformance events, ensuring timely resolution and effectiveness verification.
  • Support external audits and inspections by regulatory agencies, notified bodies, and customers, facilitating audit readiness activities.
  • Support in the monitoring of changes in regulatory requirements, industry standards, and best practices, assessing their impact on the organization's quality systems and recommending necessary updates and modifications.
  • Support in the development, implementation, and maintenance of a quality management system in accordance with ISO 9001 standards.
  • Conduct quality audits, identify areas for improvement, and ensure the implementation of corrective actions.
  • Support in overseeing the quality assurance of outsourcing consultants and operation and maintenance contractors to ensure compliance with contractual and project requirements.
  • Monitoring the technical performance of facility management contractors to ensure compliance with quality and supervising contractors in implementing the work and tasks of operation and maintenance contracts .


Specific Requirements

  • Practical experience in KSA
  • Previous work in Public Sectors
  • Minimum of 10 years' experience in relevant field
  • Experience in quality services and studies
  • Familiarity with facilities operation consultancy is a plus


What's in it for you? 

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes: 

  • Competitive monthly pay and allowances that are commensurate with the role and industry standards
  • Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing 
  • We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards 
  • We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones 
  • We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture 
  • We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health. 
  • As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally. 

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 


Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career. 


By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


We take pride in what we do

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. To view all internal opportunities, log into MyHR online.


Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.

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Contract Type
Expiry Date
03/06/2024 01:09:00
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