Quality Performance Specialist-HMP Fosse Way

Quality Performance Specialist - HMP Fosse Way

Leicestershire, LE18 4TN

Permanent (Full-Time, 40 Hrs)

Salary - £28,500 -£32,000 dependent on experience

Here at Serco, we are looking for a Quality Performance Specialist To drive the quality, performance, academic and vocational success across our prison in all subject areas. You will promote excellence in teaching, learning, assessment, and behaviour management strategies relevant to the culture at HMP Fosse Way.

As part of this you will:

• Ensure that the Quality Cycle is effectively driven throughout the prison as part of the Education, Skills, and Work Quality team.
• Work in collaboration with the Neurodiversity Manager, Prison Employment Lead, Industries and Purposeful Activity Manager and Milton Keynes College to ensure a constant quality approach.
• Plan and lead on learning walks and lesson observations, coordinate deep dives and support with the production of reports, action plans and feedback to staff.
• Coach and support others to develop and improve in their teaching practice, ensuring that resulting teaching and learning action plans are achieved and effective.
• Plan thematic deep dives and assist with Awarding body/ IQA/EQA visits.
• Assist with HMIP/Ofsted Inspection visits and resulting action plans.

• Develop and maintain quality standards appropriate to the post.
• Monitor attendance and create reports from CMS and Curious.
• Support the HoESW in other duties relating to quality.

What you will need to do the role

• Evidence of providing support/training for teachers/Tutors/Instructors to provide a high quality, effective learning experience for all.
• A track record in the management of quality improvement with evidence of raising standards.
• Experience of operating within a Custodial Environment.
• Previous experience of working in an educational or quality role.
• Experience in the preparation for and during an Ofsted Inspection and detailed knowledge of OFSTED/Estyn's EIF (Education Inspection Framework) and further education and skills criteria.
• Experience of implementing change, preferably within an educational setting.
• Degree or equivalent qualification.
• Teaching qualification (QTLS as appropriate) / Assessor/Verifier Award or extensive relevant work experience of working within a quality role in an educational setting.
• Evidence of providing support/training for teachers to provide high quality effective learning experience.
• Extensive IT skills - ability to work across various IT platforms to analysis data.

Why Serco 

• Meaningful and vital work - We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you'll be delivering an essential service that touch people's lives. 
• A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways. 
• Great people - We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. 

What we offer:

• A competitive salary.
• A fantastic culture and supportive team; volunteer leave; continuous training & development opportunities.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans and more.
• Access to a huge range of discounts and exclusive deals.
• The chance to make a positive difference in a company passionate about diversity and inclusion. 

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.  

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.