Rapid Response Coach-Restart

Cardiff | Other

Rapid Response Coach - Restart

Location: Cardiff

Salary: £22,000 - £29,000 per annum

Hours: Full-time, Monday to Friday 09:00-17:00


Our Employment, Skills and Enterprise business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work.


We are recruiting a Rapid Response Coach to work closely with our In Work Support Lead and Employer Engagement Team on the Restart scheme in Cardiff. As a Rapid Response Coach, you will be required to have excellent labour market knowledge and will work closely with our employer engagement team, ensuring participants are ready to re-enter employment by ensuring all participants have an up to date CV, relevant training and all barriers have been overcome.



Key Accountabilities


  • Sourcing high quality employment opportunities aligned to customer needs and aspirations
  • Working with participants who have re-joined the Restart Scheme due to job loss, helping them back into sustainable employment
  • Discussing their needs/barriers to assess the support they need to move them back into work, assigning training to overcome these barriers
  • Referring to appropriate services or organisations to upskill participants in existing roles
  • Managing and maintaining diary and caseload to ensure compliance
  • Mapping participant to roles that are based within their area and sector they are looking to work in
  • Work collaboratively with employer engagement team to directly refer re-engaged participants with appropriate roles
  • Support on network-wide initiatives to respond to local labour market needs and identify opportunities to fill.
  • Be aware of/ respond to local labour market needs and identify opportunities to fill
  • Work with DWP's National and local Employer Services, Growth Hubs, Local Authorities and JCPs to identify sector-specific growth, inward investment plans and skills shortages to enable network to prepare customers for future employment opportunities.
  • Effective networking and building awareness of local strategic priorities to identify local or regional business development opportunities
  • RRC should be able to provide one to one coaching, interview prep and mentoring
  • Ensure all barriers have been overcome to aid in supporting the participants to re-enter employment.



What you need to do the role?


  • Previous experience and successful track record in commercial recruitment, sales, business development or employer engagement
  • Experience of working in a performance target driven environment.
  • Good knowledge of local labour market and growth sectors
  • Ability to effectively communicate at all levels, using a variety of communication methods (spoken, written, behaviour)
  • Excellent negotiation and influencing skills
  • Always presents a professional approach, while tailoring style according to the audience
  • Self-motivated, high-energy individual with a demonstrable passion for engaging with employers to achieve goals
  • Ability to proactively manage own workload and multiple priorities with excellent organisation and time management skills
  • Welsh Speaker - Desirable 


What we offer



  • Salary from £22,000 to £29,000 per annum, dependent upon experience
  • Up to 6% contributory pension scheme.
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • The chance to make a positive difference to the wider public.
  • Interesting, varied and enjoyable work.
  • A company that recognises your contribution.



About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.


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Contract Type
Expiry Date
05/12/2023 01:33:00
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