Reception Operational Support Officer

Nottingham | Other

Role : Reception Operational Support Officer

Location : HMP Lowdham Grange


Salary : £19,760.00 - £20,163


Job Purpose



To assist in the reception team to ensure the reception department is maintained as a clean, safe and secure department.

Ensuring all KPTs are met and that staff and prisoners are treated with respect and decency at all times.



Key Accountabilities and Responsibilities




The job holder will be required to Manage staff carrying out the following responsibilities, activities and duties. Ensuring Local and national policies of SERCO and HMPPS are adhered to


  • Maintaining accurate records in relation to prisoner escorts
  • Bed watches and property cards
  • Ensuring all documentation is prepared on time for any transfers
  • Ensure all complaints are answered in a timely manner
  • Completing administration tasks as directed by the reception manager which will include TNT Booking.
  • Occasional driving tasks will be required to facilitate escorts and transfers


Essential Experience and Qualifications


  • Good knowledge of CMS / Teams
  • Computer literate
  • Organisiational Skills
  • Good people and interpersonal skills
  • Building relationships and team working
  • Able to work on your own annotative
  • Good communication skills


Why Serco 

Meaningful and vital work: By keeping your custodies in the right frame of mind you ensure the courts run on time and are secure. And we do it in the right way, with over 15,000 prisoner movements a month we only have to use force 0.24% of the time 

A world of opportunity: Serco's contract has recently expanded to cover 104 courts and 16 vehicle bases, meaning that there has never been a better time to join us. ECOs are able to progress into Court Custody Management and Base Ops Management 

Great people: Our bases are tight knit and you'll find yourself working with a variety of highly supportive and experienced people, where no two days are the same.  


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


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Contract Type
Expiry Date
20/12/2022 03:42:00
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