Job Title: Driver
Address: West Midlands Cycle Hire
Contract Type: Permanent, Full Time
Working Hours: - 40 hours per week, 4 days on 4 days off shift rota based (alternating sets 0630-1830/0900-2100)
Salary: £22,000 per annum + Excellent Benefits
We operate the exciting new West Midlands Cycle Hire scheme on behalf of Transport for West Midlands (TfWM) and the West Midlands County Authority (WMCA). We operate 1500 bikes and eBikes within the region including in Birmingham, Wolverhampton, and Coventry
You will be the public face of Serco's West Midlands Cycle Hire team in the community, representing the business in a very positive way and interacting with members of the public in a friendly and approachable manner.
As the Redistribution Driver you will drive across the West Midlands redistributing Santander Bicycles to increase customer hires and to collect Bicycles for Service and Repair to return to the depot. In addition, work with team leaders to battery manage the active eBikes on the scheme, ensuring these are charged and available to hire for customers. You will also work with Control Centre colleagues to ensure the maximum number of Bicycles can be collected and redistributed each shift, minimising lost time, and providing great service for our customers.
This is a role that is vital to the success of the Cycle Hire Scheme, and we are looking for candidates that take great pride in their work and are committed to being the best ambassadors for the Cycle Hire Service. Our Redistribution Drivers directly contribute to making the West Midlands a greener place to live and visit and are responsible for making sure our bikes are safe for all to use, so it is important that you are able to take that responsibility seriously and are a considerate and courteous driver.
You won't be doing this alone either. Our team is made up of professional, friendly, and supportive teammates, including managers who began their careers with Serco as On Street and Redistribution Operatives who now hold Team Leader, Operations Manager and Contract Manager titles.
We are dedicated to the ongoing development and career progression of our On Street Mobile Operatives, with outstanding training opportunities made available to you, along with the chance to undertake additional qualifications. These include, but are not limited to, Health & Safety courses, Team Leader and Management training and a supportive management team who will provide guidance and advice to ensure you achieve all that you want to with Serco.
What do I need to do the role?
To be considered for a position within our team, you will have excellent customer service skills, experience of driving around the West Midlands area and a full UK driving licence.
We are looking to hear from candidates who will go the extra mile for our customers, answering queries patiently and politely and can be the public face of the West Midlands Cycle Hire Scheme.
At times, we may ask you to assist our On Street Mobile Operative teams with on foot and bicycle patrols to collect and return abandoned bikes so it would be preferred that candidates are flexible and willing to undertake additional duties.
Previous experience of working within the Micromobilty sector is not essential as we will provide any additional training you may need.
Please note, this position is subject to random drug and alcohol testing.
Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.
A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.
Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.
What we offer
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.