Location: Bases at both Birmingham, B29 6EY and Tyseley, Birmingham
Job type: Permanent, full-time
Working Hours: 40 hours per week, 4 days on 4 days off shift rota based (alternating sets 0630-1830/0900-2100)
Salary: £22,000 to £22,660 per annum + Excellent Benefits
We operate the West Midlands Cycle Hire and e-Scooter scheme on behalf of Transport for West Midlands (TfWM) and the West Midlands Combined Authority (WMCA). We operate 1500 bikes, eBikes and now the e-Scooters within the region. You will have a role to play in both the WM e-scooters and the WM Cycle Hire schemes.
As the Redistribution Operative you will drive across Birmingham redistributing e-Scooters and swapping batteries to increase customer hires and to collect abandoned or missing e-Scooters for return to the depot. You will work with Control Centre colleagues to ensure the maximum number of e-Scooters can be collected and redistributed for each shift, minimising lost time, and providing great service for our customers.
This is a role that is vital to the success of the e-Scooter Scheme, and we are looking for candidates that take great pride in their work and are committed to being the best ambassadors for our Service. Our Redistribution Drivers directly contribute to making Birmingham a greener place to live and visit and are responsible for making sure our e-Scooters are safe for all to use, so it is important that you are able to take that responsibility seriously and are a considerate and courteous driver.
You won't be doing this alone either. Our team is made up of professional, friendly, and supportive teammates, including managers who began their careers with Serco as Operatives who now hold Team Leader, Supervisor, Operations Manager and Contract Manager titles.
We are dedicated to the ongoing development and career progression of our Operatives, with outstanding training opportunities made available to you, along with the chance to undertake additional qualifications. These include, but are not limited to, Health & Safety courses, Team Leader and Management training and a supportive management team who will provide guidance and advice to ensure you achieve all that you want to with Serco.
What do I need to do the role?
To be considered for a position within our team, you will have an interest in e-Scooters and / or Bicycles and have previous driving experience in the West Midlands and surrounding areas.
The ideal candidate will also be enthusiastic and dedicated, as well as be trustworthy, reliable, and flexible, have good problem resolution skills, be numerate and literate and have experience of working with IT software.
If you feel you meet the above criteria, please apply today, as applications will be reviewed as they come in and appointments made for successful candidates as soon as possible.
Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.
A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.
Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.
What we offer
· Up to 6% contributory pension scheme
· Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
· Interesting, varied, and enjoyable work
· A company that recognises your contribution
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.