Regional Head of Service North West & Greater M

About the role

We currently have a new opportunity for a Regional Head of Service based in Oldham. Reporting to the Director of Operations, you will be accountable for the delivery of repairs and empty homes maintenance, ensuring a safe, reliable and efficient service is delivered on a regional scale.

Providing visible leadership and management to the area teams, you will manage, design, and implement efficient business processes that deliver great customer service, drive customer satisfaction improvements, and support the protection and safety of our employees and customers. You will also be responsible for the overall P&L and budget for the region, ensuring close monitoring of spend across all activities and fostering a culture of value for money. Alongside the Commercial Management function, you will also take accountability for the performance of sub-contractors, ensuring delivery of works are in line with our compliance/health & safety requirements and pricing structures.

About you

This role would suit someone with a commercial contract management background within a repairs and maintenance environment. Ideally, you will have considerable experience managing a direct labour workforce or direct labour maintenance teams and of managing the delivery of contracts with a value of £5 million+.

Essential experience:

• Senior leadership and management experience gained within repairs, maintenance, housing or a similar sector.
• Proven experience of successfully leading, managing and motivating teams to deliver a great service.
• Effective management and control of complex budgets.
• High level of financial and data literacy.
• Up to date knowledge of current policy issues in the housing sector, best practice service delivery and built environment issues.
• Experience of using maintenance and management information systems, extracting and interpreting data.
• Experience of managing external contractors.
• Proven ability to provide accurate and clear reports and other communications in writing, face to face or by telephone.
• Demonstrates the Guinness Behaviours.
• Demonstrates the Guinness Leadership and Management Standard.

Essential qualifications:

• Repairs, Maintenance, Building or Engineering professional qualification or membership of relevant body e.g. MCIoB.

If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile.

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.