Regional Operational Trainer

Regional Operational Trainer

Serco Environmental Services

Location: Hybrid working with minimum 3 days on site. Substantial travel across the UK

Job type: Permanent, full-time

Working Hours: 37.5 hours per week



Serco's Environmental services team provide a complete waste and recycling service on behalf of residents and communities from contracts across the UK. This role will work to provide effective operational at depot training, coaching and mentoring across all Environmental services contracts to ensure the safe, professional, and efficient delivery of operational Refuse and Recycling services within a demanding commercial environment.



Key Accountabilities


  •  Deliver operational training including "Train the Trainer" sessions to upskill operational supervisors on how to deliver key objectives and tasks to the workforce
  • Drive improved communications and operational effectiveness.
  • Identify knowledge gaps or mandatory training needs and agree a learning plan with contract Managers to create bespoke operational learning plans.
  • Identify and share best practice , creating a standardised approach to allow consistent monitoring and improvement opportunities across all contracts, offering suggestions and ideas for improvements in service provision.
  • Review all operational training materials to ensure that they are current and up to date and to ensure that everyone is using the same Version.
  • Establish an effective process to support training reviews and compliance.
  • Support in the maintenance of the Learning Management System to ensure that all training records are kept up to date and are compliant against mandated, regulatory, and statutory requirements.
  • To ensure that all training documentation is completed and recorded in the compliance centre and the Learning Management System in a timely manner.



What I need to do the role?


  • Working knowledge within Waste industry
  • Experience of working in a manual and/or field-based workforce.
  • Experience of delivering effective training and coaching in an operational waste environment
  • Experience of using IT applications (MS Office and Industry Related Systems) at an advanced level
  • Ability to plan, create and embed bespoke training plans ,forecasting delivery up to 6 months ahead
  • Effective communication and interpersonal skills
  • Ability to work on own initiative, prioritising and managing workloads
  • Full driving licence is essential.
  • Must be willing to travel nationally across England on a regular basis.



What we offer: 

  • Competitive pension scheme; matched up to 6% and Life Insurance
  • Agile working opportunities
  • Career progression Scheme
  • 25 days annual leave in addition to bank holiday, plus the opportunity to buy up to an additional 5 days per annum
  • Access to employee support services 
  • Inclusion in our Local Government Partnership Engagement activities throughout the year
  • Serco discounts which include cinema, Merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
  • The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion  

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
03/08/2024 01:19:00
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