Repairs Liaison Officer

VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts. 

VIVO embodies both experience and innovation. It combines Serco's comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS' market leading FM, energy, asset optimisation and regeneration capabilities. 

 

 

 

Repair Liaison Officer                                 

Locations: Plymouth

Salary: £11.05 - £12.02 per hour

Part-time (minimum 10 hours) (can be flexible to work around your needs.)

 

The Repairs Liaison Officer will work closely with the local area managers and supervisors to deliver family facing events on a regular basis in response to emerging challenges on each estate.

Service Family Accommodation is an extremely sensitive area of business that requires a level of empathy but also an ability to be objective to ensure that we can deliver the service that the families need.

 

Key Accountabilities:

 

  • Organise local events each week at various locations in community hubs to support families in resolving issues in their homes
  • Attend events each week to listen to families and report back on issues/trends.
  • Engagement with senior stakeholders, both internal and external, to help organise the events.
  • Identify any new opportunities for events that may arise.
  • Work closely with operational teams to align resource at each event.
  • Engagement with the communications and engagement team to produce material that will help support the events.
  • Work closely with the NAMS provider to help ensure the success of the events.
  • Ownership of delivering the scheduled events.

 

Essential:

 

  • Experience in engaging with a range of stakeholders.
  • Excellent communication and interpersonal skills with the ability to resolve conflicts, deal with surprises and establish credibility with demanding partners.
  • The ability to elicit and meet customers' requirements with empathy and insight.
  • Experience in working with Office365 

 

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

 

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

 

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Employer. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.

 

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Reference
284688-en_GB
Contract Type
Expiry Date
01/04/2023 02:50:00
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