Resettlement & Families Manager

Thamesmead | Other


Serco: HMP Thameside

Full Time, Permanent

£32,601 + LWA per annum + Excellent Corporate Benefits Package



Here at Serco, we are recruiting for a driven and dedicated Manager to lead and manage the Resettlement and Families Team at Thameside, a Category B establishment for adult males, with safety and security at the heart of it.


This is a non-operational, demanding critical role and you will hold overall responsibilities for coordinating family events linking between families, prisoners and the establishment, alongside the responsibility of Children Safeguarding. We are looking for someone to hit the ground running so it is imperative you have previous experience in children's social care and resettlement.


Your experience of managing and leading people will ensure you can drive success in delivering on accountabilities such as:


  • Manage the Resettlement Team to increase the activities and provisions currently offered, focusing on release planning and the resettlement pathways.
  • Work with partner resettlement agencies in and outside of Thameside to ensure the Resettlement drop-in centre is being fully utilised, with the aim to have it occupied 80% of the available time.
  • Responsible for the management and oversight of Resettlement events at HMP Thameside in collaboration with the Prison Employment Lead.
  • Develop excellent working relationships with internal partners such as the Probation Service, Catch22, Job Centre Plus and our Housing provider
  • To attend the Greenwich Borough Partnership Safeguarding meetings as Thameside representative for safeguarding Children
  • Responsible for ensuring prisoner's complaints (including those involving litigation claims) relevant to the Resettlement team, have been dealt with in accordance with policy



What you'll need to do the role


First and foremost, you will have knowledge of offender management and public protection and have a Level 3 NVQ related qualification or relevant experience and also a clear understanding of Early Year Foundation Stage welfare requirements.


As an experienced People Manager you will possess the skills to apply all Human Resources (HR) related policies and practices and be able to carry out all aspects of people management such as attendance management, disciplinary investigations, performance management and staff appraisals. 



Why Serco


Meaningful and vital work: The nature of our business means you will do interesting work that matters.


A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.   


What we offer


  • A company passionate about diversity and inclusion
  • Up to 6% contributory pension scheme
  • Serco ShareSave - where employees can own a part of the company and invest in their future
  • Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
  • Employee Assistance Programme
  • A safe and supportive culture
  • The chance to make a positive difference
  • Free on site parking
  • Use of on site gym
  • Subsidised meals


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
08/04/2023 02:54:00
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