Retail Catering Assistant

Southampton | Other

University Hospital Southampton, SO16 6YD

Permanent, Full Time (37.5 hours per week)

Working 5 over 7 days, hours of duty between 7.00am - 19.45pm on a rota


Salary: £20,669



Here at Serco, we are looking for a Retail Catering Assistant to join us at University Hospital Southampton. You will be working in the Feast Restaurant and in house Coffee Shop as well as providing hospitality around the hospital. We provide our patients, staff, and visitors with a place to relax and an opportunity to take a break. Our Feast restaurant serves three meals each day over seven days, together with hot drinks, sandwiches, and snacks.


Our Retail Teams are focused on providing great customer service and we are always looking to improve our offering, and as our team are the eyes and ears of the business they are in a great position to suggest developments to enable us to serve customers even better. The successful candidate will be very much involved in building on the services provided and supporting the team in this goal.


Main Accountabilities


Working as part of the Retail Catering Team. Providing great customer service in the retail catering outlet - Feast & Coffee Shop. Preparing the outlets for service, serving food and beverages to customers, taking customer payments and helping to maintain a clean, hygienic environment. To ensure the safety of the food serviced, competing food safety checks and completing documentation for due diligence and assurance.

You will also be serving customers with food and drinks, taking customer payments, setting up or clearing down serving areas, clearing customer tables, and helping to maintain a clean, hygienic environment.  You will also be setting up and delivering hospitality to the meeting rooms around the hospital site.


What you'll need to do the role

Ideally, we are looking for someone who has some previous experience of working in a Retail Catering Environment, however this is not essential.  A passion for catering is a requirement, and someone who would like to develop their career within the catering sector.


Why Serco?


Meaningful and vital work: Working within soft services at Serco means that you'll play a critical role in ensuring that patients continue to receive the care they need 24/7.

A world of opportunity: It takes a diverse team to support a hospital and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.

Great people: Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.


What we offer


Up to 6% contributory pension scheme.

Serco discounts which include cinema, merlin entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships.

The chance to make a positive difference to the wider public.

Interesting, varied and enjoyable work.

A company that recognises your contribution.



About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Register & Apply Now Login & Apply
Contract Type
Expiry Date
23/06/2023 02:54:00
Shortlist Email me jobs like this  Back to listing