Retail Catering Supervisor

Southampton | Other

Retail Catering Supervisor

University Hospital Southampton

Southampton, SO16 6YD

Full Time, Permanent (37.5 hours per week)

Competitive salary plus benefits  

Here at Serco, we are looking for a Retail Catering Supervisor to join our team at University Hospital Southampton. The Retail Catering Department is responsible for meal services and hospitality services within the hospital. It provides catering for a breakfast, lunch, and supper service 365/6 days per year. It offers a staff and visitor restaurant as well as a coffee shop and a variety of vending and hospitality options during contracted hours.


The Retail Catering Supervisor will be responsible for coordinating an efficient catering team to maintain a clean, safe working environment adhering to health and safety working practices and good hygiene regulations and to assist in the delivery of all catering services to patients, staff, and visitors within the hospital.


Main responsibilities of the role include:

  • Compliance with Health & Safety Regulations and HACCP requirements.
  • Ensure service critical tasks are completed on time daily.
  • Supervision, allocation, direction, and monitoring of catering assistants.
  • Arranging duty rotas, annual leave, and sickness cover.
  • Development of departmental procedures and protocols.
  • Compile and maintain work schedules.
  • Comply with departmental policies and procedures to provide an efficient and effective service.
  • Report faults and hazards.
  • Ensure goods are stored correctly and stock is used on a rotational basis.
  • Participate in recruitment, training, absence management and personal development of Catering Assistants.
  • Reconciling of cash taking from Vending, Coffee Shop and Restaurant in accordance with departmental procedures.


What you'll need to do the role:

  • Previous experience of supervising other staff, monitoring work standards and team working is essential.
  • Institute of Leadership and Management, Level 2 (ILM) is desirable.
  • Level 3 Food Hygiene Certificate.
  • Good knowledge of working with chemicals for cleaning / COSSH awareness.
  • Previous large scale catering experience.
  • Excellent communication and customer service skills.


Why Serco

Meaningful and vital work: Working within soft services at Serco means that you'll play a critical role in ensuring that patients continue to receive the care they need 24/7.


A world of opportunity: It takes a diverse team to support a hospital and we're big on internal progression. So whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.


Great people: Hospitals are busy places and your role will see you interact with NHS staff, patients, and of course your supportive team. You will be part of the hospital.


What we offer

  • Up to 6% contributory pension scheme.
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • The chance to make a positive difference to the wider public.
  • Interesting, varied and enjoyable work.
  • A company that recognises your contribution.


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
16/12/2022 03:36:00
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