Retail Catering Supervisor

Middlesbrough | Other

James Cook University Hospital, Middlesbrough, TS4 3BW


Permanent, Part Time (31hrs per week)

Shift Patterns: 2 week rolling rota-


Week 1 - Monday & Tuesday (7am-5pm) Saturday & Sunday (7am-3pm)

Week 2 - Wednesday, Thursday & Friday (7am-5pm)


Rate of Pay: NHS band 3 (agenda for change)



Here at Serco, We are recruiting for a Retail Catering Supervisor to join us at James Cook University Hospital. The Retail Catering Department is responsible for a total meal service and hospitality services within James Cook Hospital Middlesbrough.  It provides catering on a breakfast, lunch, and snack service 365/7 days per year. It provides a staff and visitor restaurant as well as a coffee shop and a variety of vending and hospitality options during contracted hours. The retail supervisor is responsible for supervision and guidance of a group of staff to always ensure high quality service delivery along with the highest possible product and presentation standard.


The key purpose of the role is to co-ordinate an efficient catering team to maintain a clean, safe working environment adhering to health and safety working practises and food hygiene regulations assisting in the delivery of all catering services to patients, staff, and visitors within James Cook Hospital. This job is based in the Restaurant and the Coffee Shop



Main Accountabilities:


  • Compliance with Food Safety Management System at all times.
  • Ensure service critical tasks are completed on time daily
  • Supervision, allocation, direction, and monitoring of catering assistants
  • Stock Control
  • Assist in arranging duty rotas, annual leave, and sickness cover
  • Assist in the development of departmental procedures and protocols.
  • Compile and maintain work schedules
  • Comply with departmental policies and procedures to provide an effective and efficient service.
  • Report faults and hazards
  • Ensure goods are stored correctly and stock is used on a rotational basis.
  • Ensure strict hygiene standards are maintained in line with Food Hygiene Regulations
  • Ensure compliance with Health and Safety Regulations
  • Participate in recruitment, training, absent management, and personal development of Catering Assistants
  • Reconciling of cash takings from Restaurant & Coffee Shop in accordance with departmental procedures.
  • Participate in implementation of Serco Policies and Procedures
  • Occasionally required to conduct investigatory interviews and/or disciplinary hearings.
  • Being department designate in managers absence.
  • Follow reasonable Line Managers Request's
  • Please note the list is not exhaustive



What you'll need to do the role:


  • Supervising other staff, monitoring work standards and team working essential.
  • Institute of Leadership and Management, level 2 (ILM) desirable
  • Level 3 Food Hygiene Certificate desirable
  • Good communication skills including a good telephone manner
  • Excellent customer care skills
  • Knowledge of working with chemicals for cleaning / COSSH awareness
  • Previous fast paced catering experience
  • Fire Safety


Why Serco?


Meaningful and vital work: Working within soft services at Serco means that you'll play a critical role in ensuring that patients continue to receive the care they need 24/7.


A world of opportunity: It takes a diverse team to support a hospital and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.


Great people: Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.



What we offer


  • Up to 6% contributory pension scheme
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • A safe and supportive culture
  • Interesting and enjoyable work
  • A company passionate about diversity and inclusion
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities



About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
24/06/2023 02:47:00
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