Retail Catering Team Leader

Southampton | Other

Retail Catering Team Leader 


University Hospital Southampton 


Full time - 37.5 hours per week 

Working 5 over 7 on a rota basis with another Retail Catering Supervisor 


Salary competitive plus Serco benefits  


We have an exciting opportunity for a supervisor to join our Retail and Catering Team here at Serco - University Hospitals Southampton.   Retail Catering have three outlets across the hospital site - The Feast Restaurant, Paddy & Scotts Café and the Café at the Princess Anne Hospital.  We also provide hospitality and vending options across the site. 

The post holder in conjunction with the Retail Catering Team Leader, will be responsible for supervising the Retail & Hospitality Catering service, including team management, financial performance, food safety, staff training and brand standards.  


The post holder will also be required to develop the retail catering offering, developing new concepts and finding new products to enhance the offering to staff across the UHS, and to our visitors.  


Main Accountabilities:  


  • The Retail Catering Team Leader ensures that all areas are staffed with the appropriate catering staff. 

  • Development and improvement of the retail units, hospitality and vending services. 

  • To ensure that specific responsibilities attributed to all staff within the Food Safety Management System (FSMS) are adhered to and that appropriate records maintained to demonstrate compliance. 

  • To ensure cleaning schedules are adhered to on a daily basis and maintained to show compliance with the FSMS. 

  • To monitor and control all hospitality/vending to other departments whilst ensuring that all appropriate records are maintained. 

  • To monitor and control wastage to agreed levels within all areas of responsibility to the agreed acceptable levels whilst being proactive in the prevention of waste and maintenance of appropriate records as directed by management. 

  • To control staffing levels as directed by management ensuring that all annual leave, sickness and absence records are maintained. 

  • To liaise with the Estates Department to ensure fabric, plant and equipment within the section is maintained in a safe manner and in accordance with relevant standards. 

  • To receive, store and as needed display all stores materials (Food / Non-Food Items), ensuring that all deliveries and issues are checked against an order and are subsequently dealt with in accordance with stores procedures ensuring: 

  • Quality of all products (i.e. not damaged), correct amounts 

  • Checking Sell/Use By dates 

  • Stock is rotated prior to storage 

  • To supervise the day to day catering support facility ensuring staffing levels is appropriate and that all implemented controls and systems are monitored, recorded and a service of the highest quality is provided to customers. 

  • In conjunction with the Retail Catering Team Leader provide appropriate staffing levels and skill mix to ensure a cost-effective service. 

  • To ensure that all Statutory Training is afforded to all staff and that all-necessary recommended records are maintained. 

  • To record catering staff annual leave in accordance with departmental policy.  

  • To carry out and document return to work interviews. 

  • To ensure all staff understands the duties allocated to them, that they are trained to carry out those duties and that they do so efficiently. 

  • To ensure that staff are knowledgeable with regards to menu, portion size/control and presentation (counters and plate) 

  • To participate in and assist with the induction of all new employees within the section; and ensure they attend all stipulated statutory and other departmental training. To further ensure that all staff is released to attend all training. 




What you will need for the role: 


  • Experience in EPOS till systems opening and closing, cashing up - Desirable 

  • Good verbal and written communication skills to communicate clearly with colleagues, patients, visitors, trust staff and customers 

  • Good Customer Care Skills, for communicating with customers and increasing retail spend  

  • Able to work to agreed standards and follow work instructions 

  • Flexibility - to respond to changing demands 

  • Empathetic - using judgement, understanding and empathy to support patients. 

  • Efficient and organised - Respond in a timely manner to work activities using judgement and knowledge to select the most appropriate activity based on the needs of the service or location to ensure an efficient service provision. 





  • Level 3 Allergen Awareness Certification desirable 

  • Level 3 HACCP Certification desirable 


Experience :


  • On the floor catering experience and personal development, preferably in a Retail Environment 

  • Staff management experience involvement and working with quality and monitoring systems Desirable 

  • Experience in the use of EPOS systems  


What we offer  


  • Up to 6% contributory pension scheme.  

  • 25 days annual leave plus bank holidays.  

  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.  

  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.  

  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.  

  • Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.  

  • Interesting and enjoyable work.  

  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.  



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Expiry Date
31/07/2024 01:12:00
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