Risk and Compliance Manager - London Cycle Hire

London | Other

Risk and Compliance Manager - London Cycle Hire

Location: London, N1 9PT

Salary: £45,000-£50,000

Permanent, 40 hours per week



Established in 2010, Santander Cycles (London Cycle Hire) is the flagship depot in Serco's Micromobility sector, with 12,300 bikes and 500 ebikes available to rent across 800 stations and 21,000 docking points around London. We are dedicated to supporting the Mayor of London's active travel objectives to increase walking and cycling by providing residents and visitors with the means for sustainable, green travel options.



We have an exciting opportunity for a Risk and Compliance Manager to join our succesful and friendly team.


Reporting to the Contract Manager, this role will see you take on the responsibility of being the Risk Process Expert for the contract, maintaining and coordinating the Risk Register. 

You will also be responsible for managing the resolution of all Incidents, developing, implementing and testing the Business Continuity Plan and proactively identifying and analysing the cause of incidents.


You will lead internal and external matters relating to insurance, produce decarbonisation and sustainability plans, represent London Cycle Hire at all internal and external audits and ensure contract compliance with contractual obligations, SMS and relevant legislation.


Additionally, you will formulate annual budget plans for your area, ensure availability and utilisation of all contract vehicles are optimised and maintain an up to date vehicle replacement plan, maintain the London Cycle Hire documentation management system and all operational contract documentation, and diarise relevant reviews.



    About You


    First and foremost, you will be an experienced Risk Manager from a compliance background, with proven people management skills.


    Strong communication, process mapping and business process re-engineering skills are essential, as well as the ability to work with changing priorities and multiple projects and experience of working with Document Management Systems.


    It is important that you have a high level of competence with MS Office and MS Visio.


    This role will require you to provide some on call support alongside the other members of the senior management team on a rota basis to include weekends and evenings. Please only apply if you are happy to do so.




    Why Serco


    Meaningful and vital work: Working at Serco means you will be a part of our ongoing commitment to providing an exceptional service to the communities we serve, helping to reduce pollution and congestion within our cities and helping to provide the public with environmentally friendly and healthy travel options.


    A world of opportunity: It takes a diverse team to support our Services Contracts and we're big on internal progression. So whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity and support you need to evolve your career.


    Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.



    What we offer


    • 25 days annual leave
    • Up to 6% contributory pension scheme
    • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.

    About Serco
    At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

    By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

    Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

    At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

    At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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    Contract Type
    Expiry Date
    08/02/2023 02:07:00
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