Risk & Security Support Officer

Warrington | Other


Job Title: Risk & Security Support Officer (Complex Cases)

Base Location: Warrington

Salary: £24,500 per annum

Working hours: Full-Time, 38 hours per week


Here at Serco we work with Asylum Accommodation and Support Services (AASC) to assist individuals through the asylum system, which includes providing them with temporary accommodation. AASC contracts offer a range of improvements, with a particular focus on assisting individuals through the asylum system. They will ensure that vulnerable asylum seekers have access to the support they need and set clear requirements on the standard and condition of accommodation.


This is an important role for the business. Whilst the stakeholder and operational delivery teams are focused on their Customer and Service User responsibilities, there are a number of services essential to supporting them. The reason for the Compliance, Risk and Security function is to ensure support, advice and guidance is provided to ensure compliance with risk management across all functions including the management and control of security aspects, ensuring the contract delivers in a compliant, efficient and effective manner.


The role will be responsible for assisting with essential supporting activities, as well as undertaking projects as directed that meet both business and wider Serco initiatives and priorities.


As a Risk & Security Support Officer you will be required to create solutions to reduce/remove known risks relating to gathering, disseminating and distributing intelligence both internally and to other relevant third party agencies. You will offer contractual guidance and support to colleagues in an intelligence capacity. You will be required to manage the current policy around ASB and complex cases ensuring that associated risks are managed collaboratively linking in with Operations, safeguarding and external agencies.


Other key accountabilities will include:

  • To manage the current referral process around complex cases and ensure this is recorded and discussed in a monthly meeting with relevant departments.
  • Provide advice and guidance to the Security Manager on current trends and issues.
  • To complete challenge, support and intervention interviews with complex cases to ensure a proactive approach is sought.
  • Act as contact point for all communications to the Team, prioritise and distribute to the appropriate person or relevant department in the establishment.



What you'll need to do the role

This is a multi-function role, so flexibility and adaptability are skills that are essential. You should have excellent people management skills, with demonstrable evidence of influencing internal and external stakeholders at all levels to deliver results. You need proven presentational skills, with success in delivering messages effectively to both internal and external stakeholders. Lastly, you will have excellent self-management skills, with demonstrable evidence of confidence when liaising with internal and external stakeholders at all levels to deliver results.



Why Serco


Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services.


A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.


Great people: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work.


What we offer


  • Pension - 6%
  • Childcare vouchers
  • Bike4Work scheme
  • Employee Assistance Programme
  • Chance to contribute to innovation in the public services
  • A company passionate about diversity and inclusion
  • Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
  • A safe and supportive culture
  • A company passionate about diversity and inclusion



About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
10/12/2022 02:52:00
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