Job title: Sales Advisor
Hours: Full Time
Contract type: Permanent
Salary: £24,714 average OTE (£19,011 basic plus uncapped potential commission)
Location: North Tyneside
Start Dates: 12th July & 2nd August
Department: Broadband Retentions
About the job
A warm smile, a fun loving attitude, a winning personality??? you might not realise it but chances are you already have what it takes to be an amazing Sales Advisor at EE. You see, we don't believe in giving it the hard sell. Our Contact Centres are welcoming, friendly places where everyone's encouraged and supported to perform at their best. It's not about what skills or qualifications you have, or even knowing all about the latest top tech, our brilliant training will quickly get you up to speed. What we look for are the kind of people that will surprise and delight everyone they speak to. No cold calling or meeting impossible targets. It's about listening carefully to our customers' needs and offering them solutions to make their lives better.
It's not always easy. Which is why we need people who can stay patient, show resilience even when being told 'no thanks' and still close a deal without ever forcing it. People who can keep a close eye on their measured targets, and do it all while supporting us in our ambition to become the best for service. Shine though, and the rewards are 100% worth it.
You'll be the person our customers call when they want to make changes to their packages. Customers might want to add more services, save money or get a better value deal. Sometimes they may even want to leave us.
This role is all about asking questions to understand what's really important to the customer. You'll need to get to know them in a few minutes and quickly work out what they need. With award winning services and the latest devices you'll be able to put together perfect packages designed just for them.
If customers decide it's time to move on, those conversations can be more challenging. You'll need to handle objections, think quickly and negotiate to retain the customer and keep them happy.
You'll need to be someone who is:
We'll give you all the training you need. When you start you'll get 12 weeks training on our products and services, systems and processes, and handling real customer calls. You'll have people around you to support you, regular coaching and training updates to make sure you're always at the top of your game.
What's in it for you?
You'll be joining one of the UK's most exciting telecommunications companies with a very bright future. We're one of the Sunday Times' top 6 best big companies to work for and we offer a huge range of benefits to all our colleagues.
From day one you'll get:
For more information and to apply, please click the 'apply' button.
At EE, we're creating an inclusive working environment where people from all backgrounds can succeed.
Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
PLEASE NOTE: Our centres are open 7 days a week, 365 days per year, between the hours of 08.00am - 21.00pm weekdays, and 08.00am - 20.00pm at weekends. Your shift rotation will fall within these time frames and whilst there are a variety of full-time shift patterns on offer - for example, 8.5 hours, 10 hours or 12 hours - please be aware that these are also subject to change. Rest assured however that you'll get 30 days' notice prior to any changes.
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