What is the purpose of the role?
The Scheduler manages planned and reactive work ensuring it is appropriately prioritised and completed by the field team. You will prioritise planned and reactive work based on criticality. You will be the first point of contact for customers, support and handling the queries which arrive via different channels such as telephone and email. You will be responsible for ensuring that the customer has an exceptional customer experience and their expectations are managed appropriately.
What makes this role unique?
This is a fantastic opportunity to be part of a team of schedulers delivering a schedule of work to the largest wastewater company in the UK. You will be the face of the company, representing our values to our customers. Working in a highly planned and organised team, no two days will be the same - this is a chance to make a real difference to our customers and our business.
What will this role involve?
Ensure our technicians have enough work in their schedule.
Manage high priority work using resource efficiently and effectively.
Manage the workload within the scheduling team and follow up any actions.
Building a strong rapport and networking with planners, field managers and technicians.
Dealing with customer queries via phone and email.
What are we looking for?
The successful candidate will have the ability to work under pressure and meet demanding targets in this fast paced position. The working environment can change on a regular basis and therefore the ability to move with change and keep calm, whilst making effective decisions is crucial for this key role. You will be able to prioritise your workload effectively to deliver an efficient schedule in a high pressured and demanding environment. You will be a strong communicator and will take pride in your work. A self-motivator, focussed and personable individual would succeed in this role as well as having the ability to work autonomously yet part of a wider team.
Thames Water information and salary details
This role is based in Reading, Berkshire and offers a salary of £19500.00 depending on skills and experience. The department covers the hours between 07.00am to 17:00pm Monday to Friday. Your hours of work will be between 08.00am - 17.00pm, working an 8 hour day with some flexibility needed to cover our core hours. Our competitive salary package includes an excellent contributory pension and holiday scheme and a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. We also offer 2 paid volunteering days per year.
About Thames Water
Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.
We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this. To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.
Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.
Closing Date: The closing date for applications is 25/04/2019.