Scheduling Coordinator - Aldershot

VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts. 

VIVO embodies both experience and innovation. It combines Serco's comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS' market leading FM, energy, asset optimisation and regeneration capabilities. 

Location: Regional Service Centre, Aldershot, GU11 2HL

Term: Full time, permanent

Salary: £25,000

This is an exciting opportunity for a motivated and ambitious Scheduling Co-ordinator to play a pivotal role to assist the operations team in the delivery of reactive, planned and void maintenance. Ensuring all activities and contracts are delivered professionally to time, the co-ordinator will provide support within the Regional Service Centre and drive customer service excellence through liaison with our on-site teams.

Key Accountabilities:

• Support the delivery of all workflow to a dedicated area and team of on-site operatives, adhering to safe working practices at all times
• Ensure that systems are updated within prescribed timescales and utilised to their full capability to ensure maximum efficiency
• Coordinate the delivery of customer solutions and administer customer feedback
• Support resource planning, confirm holiday rotas and highlight potential additional resource requirements
• Promote customer service excellence to deliver a positive and caring customer experience
• Work in collaboration with the team, our service partners and our client
• Provide an agile response to priority reactive tasks
• Maintain a daily relationship between the Regional Service Centre and on-site teams
• Run reports and maintain all system information and data
• Liaise with the National Accommodation Model provider to ensure relationships are maintained and service provision remains consistent
• Undertake general administrative duties

What you'll need to do the role:

• Scheduling experience within a planned and maintenance environment or contact centre customer service experience
• Awareness of safe working within a facilities management or building environment
• Experience of working accurately to timescales and providing customer service excellence
• Intermediate/Advanced Excel & Microsoft packages
• Experience of working accurately to deadlines in a pressurised environment and manage multiple tasks at once
• English and Mathematics GCSE A-C standard

We are able to offer some training within scheduling to the right candidate with a good set of transferable skills. It is important that you have experience of working within a customer service/helpdesk/contact centre environment with good IT and administration skills.

We offer excellent opportunities to add to your skills and develop your career. We are proud of the difference we make as an organisation and if you share our ambition to continuously improve our service, you will succeed as part of this team.

Please note, in order to be considered for this position, you must be able to pass BPSS security clearance. 

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Employer. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.