Serco - Derwentside IRC
Permanent, Full Time (shift work)
£31,500 per annum + Excellent Corporate Benefits Package
Derwentside IRC is a high profile facility which plays a unique and critical role in the Immigration Detention Estate, based in Consett, County Durham. We have an opportunity for a Detention Custody Manager to join our team and as a positive role model to staff and residents, treating all with respect and decency. You will demonstrate commitment to working as part of our committed team, supporting the centre's vision and delivery of the Contract.
Supporting the Duty Director with the management of functions and services, planning and co-ordination of the centres daily operations that may include the provision of out of centre escorts/transfers, the care of vulnerable residents and the management of incidents.
You will manage the deployment of staff to ensure service delivery and contractual compliance whilst monitoring the attendance of direct report staff and assist the wider operation of the Centre - this includes contributing to the delivery and achievement of relevant performance measures, contract outcomes and locally agreed targets including KPIs.
You will be keen to coach, support and empower staff to maximise their performance and ensure values, ethical standards, equality and diversity, policies and procedures and contractual requirements are met.
Daily key duties will include overseeing roll count procedures, undertake key, radio and BWC checks, manage and dispatch escorts and bed watches in accordance with local instructions. Additionally, you will take command of incidents as required to contain and minimise the effect of the incident in accordance with any contingency plans.
You will implement and monitor effective Assessment, Care in Detention and Teamwork (ACDT) systems to minimise suicides and bullying within the Centre.
What you'll need to do the role
To be considered for this role you must demonstrate that you have similar experience within a management role. Ideally, you will hold a relevant Management Qualification i.e. CMI level 3 or equivalent, or significant operational experience preferably within a secure setting or have worked within security of a physical or procedural nature.
You should have a proven track record of managing incidents preferably within a secure environment. You must demonstrate an understanding of Detention Centre Rules, DSO's and commercial contract requirements.
We are looking for someone who is confident and credible, with strong communication skills and has the ability to influence, plan and organise to achieve high outcomes.
A place you can make an impact - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.
A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.
A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
What we offer
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.