Security Officer

Norwich | Other

Norfolk and Norwich University Hospital, NR4 7YU


Full Time, Permanent (37.5 hours per week)

Various flexible shift patterns available 

Salary: starting from £20,270



Here at Serco, we are looking for experienced Security Officers to join our team at Norfolk and Norwich University Hospital. Norfolk & Norwich University Hospital puts its patients at the heart of everything they do. The Hospital cares for the people of Norfolk, north Suffolk and further afield, providing almost one million out-patient appointments, day case procedures and in-patient admissions every year. The hospital has 1,200 beds and state-of-the art facilities and works closely with the University of East Anglia to train health professionals and have a strong focus on research. 


Main Accountabilities


As a Security Officer you will deliver a helpful and professional front of house service, providing a polite, efficient and compassionate service to patients, visitors and staff.  You will offer a security presence at the hospital, carrying out reactive and proactive duties. You will act as first line response to violent and aggressive incidents, investigating reports of theft and producing written reports for all security related incidents. You will provide a proactive approach to crime prevention, by way of physically patrolling the Hospital site and use of installed security systems and offer crime prevention advice to all users of the Hospital. 


This is an incredibly important role within the Hospital as you are ensuring that patients, staff and visitors feel and are kept safe at all times. You must contribute in a team approach with the police on investigations of thefts, criminal acts or bomb threats, attend court to assist authorities in legal cases and ensure fire safety checks are maintained in accordance with the fire safety policy.


What you'll need to do the role


  • Previous Security Officer experience, preferably within a large corporate or Hospital setting.
  • Valid SIA Licence.
  • Excellent communication and customer service skills. 
  • Ability to remain calm when working under pressure.
  • Ability to demonstrate empathy when dealing with stressful customers.
  • Flexible and confident in all situations.
  • Proven experience of writing restraint reports. 


Why Serco


Meaningful and vital work: Working within Security at Serco means that you'll play a critical role in ensuring that patients continue to receive the safety and support that they need 24/7.

A world of opportunity: It takes a diverse team to support a hospital and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.

Great people: Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.

What we offer


  • Up to 6% contributory pension scheme.
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • The chance to make a positive difference to the wider public.
  • Interesting, varied and enjoyable work.
  • A company that recognises your contribution.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
21/12/2022 02:42:00
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