Security Officer- Great Western Hospital

Swindon | Other

Security Guard
Great Western Hospital, Swindon, SN3 6BB
Full Time, Permanent (37.5 hours per week) Days and night shifts 4 on 4 off (Day shifts, 7am- 7pm, night shifts 7pm- 7am)
Weekdays and Weekends rotation

£12.45 per hour standard rate, plus enhancements weekends and nights 

Serco on behalf of Great Western Hospital aims to maintain a calm, safe and secure environment where staff, patients and visitors are confident of their personal safety. To ensure this, we are looking for a Security Officer to join our team to provide support and assistance to all patients, visitors, and staff both routinely but also when faced with difficult and distressing situations. This may include assisting staff when faced with forceful individuals and when necessary, could involve undertaking verbal defence and influence and control and restraint techniques.

The Security Officer will patrol the site both internally and externally and activate or de-activate alarms when needed and wear issued P.P.E body armours. As part of the role, you will deal with Operation of Body Worn Cameras, Closed Circuit Television (CCTV) in accordance with operational instructions, SIA Legislation and approved code of practise. (PACE) Providing footage of incidents to required authorities when requested. You will also use IT software in relation to security and access control operations etc.

This is an incredibly important role within the Hospital as you are ensuring that patients, staff, and visitors are kept safe at all times.


What you'll need to do the role


  • You need to be able to demonstrate previous Security experience, preferably within a healthcare environment or retail setting. You will need a valid SIA Door Supervisor Licence, and it is preferable that you have SIA Security CCTV Licence. 
  • As this is a customer facing role, it is important that you have good communication skills and the ability to demonstrate empathy when dealing with stressful customers. You will need to be able to demonstrate the ability to remain calm when working under pressure and must be confident and flexible in all situations.

Why Serco


  • Meaningful and vital work: Working within Security at Serco means that you'll play a critical role in ensuring that patients continue to receive the safety and support that they need 24/7.
  • A world of opportunity: It takes a diverse team to support a hospital and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.
  • Great people: Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.


What we offer:


  • 25 days annual leave plus bank holidays
  • Up to 6% contributory pension scheme
  • Serco discounts which include supermarkets, cinemas, Merlin entertainment and online shopping discounts, as well as discounts on mobile phone plans and leisure centre memberships.
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, and more.
  • A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
  • A safe and supportive culture.
  • A company passionate about diversity and inclusion.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
07/03/2024 01:18:00
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