Security Supervisor

Norwich | Other

Norfolk and Norwich University Hospital, NR4 7YU

Full Time, Permanent (37.5 hours per week)


Shift Patterns: 5 days over 7 (Flexible working required, including some night shifts and weekends- enhanced pay)

Salary: starting from £23,949 per year


Here at Serco we're looking for a Security Supervisor to join us at Norfolk & Norwich University Hospital. Norfolk & Norwich University Hospital puts its patients at the heart of everything they do. The Hospital cares for the people of Norfolk, north Suffolk and further afield, providing almost one million out-patient appointments, day case procedures and in-patient admissions every year. The hospital has 1,200 beds and state-of-the art facilities and works closely with the University of East Anglia to train health professionals and have a strong focus on research. 


As the Security Supervisor, you will provide a security presence throughout all areas of the hospital in order to deliver a polite, efficient and compassionate service to patients, visitors and staff at all times. 


Main responsibilities of the role include:


  • Issuing keys, including Trust pool car keys to authorised personnel.
  • Manage car parks and check driving licences where appropriate.
  • Ensure that all signing in and out sheets are completed and maintained.
  • Monitoring security systems installed within the control room and alert colleagues to situations as required (CCTV).
  • As Security Supervisor you may have to respond to violent/sensitive situations, dealing with distressed people, responding to challenging/traumatic security incidences and patrolling the site to maintain a high level of security.
  • respond to general enquiries on the phone and in person and redirect all enquiries appropriately and in a professional manner.

What you'll need to do the role



  • Valid SIA Licence - preferably including CCTV.
  • Previous Security Officer experience, preferably within a large corporate or Hospital setting.
  • Resilience to deal with a range of different issues including providing a first line response to violent and aggressive persons within the hospital. 
  • Excellent decision-making skills. 
  • Knowledge of and ability to use Patient Administration System High level of computer literacy and skills with Microsoft Office Suite.
  • Excellent communication and customer service skills. 
  • Ability to remain calm when working under pressure.
  • Flexible and confident in all situations.
  • Proven experience of writing restraint reports. 


Why Serco?


Meaningful and vital work: Working within Security at Serco means that you'll play a critical role in ensuring that patients continue to receive the support that they need 24/7.

A world of opportunity: It takes a diverse team to support a hospital and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.


Great people: Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.


What we offer


  • Up to 6% contributory pension scheme.
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships.
  • The chance to make a positive difference to the wider public.
  • Interesting, varied and enjoyable work.
  • A company that recognises your contribution.





About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
24/06/2023 02:49:00
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