Home Based with travel across various sites
£42,000 per annum + Car + Excellent Corporate Benefits Package
Here at Serco, within our Asylum Accommodation and Support Services Contract (AASC) we focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation.
The Analytics and Performance team is a new function within the AASC contract and due to significant growth, we have a newly generated role within the team Capacity Analyst. The department will be responsible for producing accurate, current, and insightful Management information to provide all contractual, external and internal functional, performance and insight reporting. The team is also responsible for optimising service performance, driving adoption, effective business change, and ultimately helping to develop a data-driven organisation.
You will provide management and oversight of capacity analysis undertaken across the AASC contracts ensuring all analysis and modelling is robust and consistent in approach to provide practical and expert analytical advice to the business including working with operational and Service Delivery Coordination teams to review and implement projects to drive and deliver capacity maximisation.
You will be expected to effectively communicate and present clear information to both internal and external stakeholders, across a multi-site environment, using your strong interpersonal skills and the ability to influence, persuade and communicate at all levels.
A team of Analysts will report into you therefore relevant management experience is required as well as your demonstrable experience of building strong relationships alongside your analytical experience. You will successfully deliver accountabilities such as:
What you'll need to do the role
Collaborative cross team working is a big part of this functioning role, so you must have demonstrable experience of working with cross-functional teams and various stakeholders, including analytics, design/user experience, and user enablement.
Naturally, you'll need to be an excellent stakeholder manager along with the drive and capability to work in a fast-paced agile environment - continuously review the business needs, refine priorities, outline milestones and deliverables and identify opportunities and risks.
Your analytical experience must include Power BI and Excel experience as a minimum but the more analytical and change management experience you can bring is a clear advantage (ie working knowledge of LEAN Six Sigma).
Travel will be required for this role across sites and full flexibility is required as this may be at short notice.
Meaningful and vital work - With approximately 20,000 asylum seekers and more than 5,000 properties you'll be delivering an essential service that touch people's lives.
A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.
Great people - We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.
What we offer
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.