Senior Application Support Analyst

Founded in 1861, we're the UK's largest mutual life, pensions and investment company. Our award-winning customer service and our mutuality means we can give customers that little bit more, and you can trust us to be there for you when it counts.

Senior Application Support Analyst x2


Contract Type - Permanent

Closing date - 14th June 2019

At Royal London we want to attract the best talent to help us achieve our vision of becoming the most trusted and recommend financial company in the UK.

We are the largest mutual life, pensions and Investment Company in the UK, with Group funds under management of £118.9 billion and latest ProfitShare pay out to members of £142 million. Group businesses provide around 9.0 million policies and employ 3,976 people (figures as of 05 Feb 2019).

We have two new and exciting Senior Application Support Analysts to join the Group Technology and Change team based in Edinburgh.

The main purpose of these roles will be to provide support for live business applications. Our application support analysis will ensure that they are available at all times to support business users and external customers to the highest possible standard.

What will you be doing

  • Receiving and log requests for support from service delivery stakeholders
  • Prioritising requests and resolving system and service issues independently.
  • Supporting senior level management and monitoring the impact of application issues to group service levels.
  • Investigating issues and other ad hoc requests for application support and determine appropriate actions to assist.
  • Identifying and championing potential improvement to processes and analysing risk controls and change processes
  • Supporting junior application support analysts and the wider application services team

What we're looking for

  • A strong understanding of software and hardware platforms which support live business applications
  • Experience of IT concepts such as SQL
  • Awareness of the full software development lifecycle
  • Awareness of business environment where applications are in use

Skills that will help you in the role

  • Strong analytical and problem solving skills
  • Excellent communication skills and ability to describe technical issues to non-technical stakeholders
  • Comfortable working in a team environment and with minimal supervision
  • Ability to provide process improvement suggestions to senior colleagues and the wider tea

What we offer

  • We've always been proud to reward employees by offering a number of benefits
    such as Pensions and Protection, Performance and role-related benefits, Lifestyle and Wellbeing
  • Our culture comes from within, or to put it another way, it comes from our people. It's what makes Royal London a great place to work.
  • Our People Promise is something we live up to every day. We know we can rely on you, and you can expect plenty from us in return.
  • Glassdoor have ranked as among the best places to work and this year we entered the top 10

We are an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills - whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.

In fact, the first pillar of our People Promise is designed to make sure you 'work somewhere inclusive'. We want to live up to this promise; it's good for our people and good for our customers too, because our workforce should reflect our communities.

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Royal London
Contract Type
Expiry Date
04/07/2019 16:07:00
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