Senior Data Engineer

Solihull | IT & Telecoms



Senior Data Engineer  
Remote (Infrequent meetings in Solihull)
Full Time

Package: Up to £70,000 + 5% bonus +  benefits.


We aim to create an inclusive workplace in which everyone can thrive:


  • We are a proud Disability Confident Leader and holder of the Silver Inclusive Employer Standard
  • We have reduced our gender pay gap from 10.9% to 6.9% (in the last 12 months) and increased women in leadership roles from 21% to 32% (2018-2022)
  • We have reduced our ethnicity data gap from 40% to 20%, and our disability data gap from 95% to 50% over the last 12 months
  • We were recognised in May 2022 as one of only 3 companies (from 100) to achieve Tier 1 accreditation in the CCLA Mental Health Benchmark Report


As a business we advocate flexible working as we know that your time is valuable, both inside and outside of work. We also provide an extensive Employee Assistance Program to include online counselling, webinars, health check-ins and financial wellbeing assistance.


Careers in IT Services:


IT is at the heart of many of the vital services that Serco provide, from caring for vulnerable people, managing complex public services, to heavy rail and hospital operations. IT Services underpin Serco teams in many of the key public services we deliver in the UK, Europe and globally, making a difference to thousands of people every day.


The people in IT Services are passionate about what they do and are proud to make a positive difference to the services that Serco delivers. Working together with the shared goal of providing the best service for our customers, this is what drives the culture and mindset, this is the Serco value and that is why a career with us is so rewarding.


The Role:


The Management Information and Analytics (MI&A) Standard Service is a new capability in our IT Services function. It provides tools and support to enable the business to produce accurate, current and insightful Management Information supported by analytics services to enable further investigations. These services are fundamental to the day-to-day operation of Serco and are mission critical in understanding and improving the business operations.


The primary data platforms include SAP BW on Hana, Business Objects, Microsoft SQL Azure and Power BI. The MI&A team are responsible for the technical roadmaps and driving improvements in consultation with Group and Divisional CIOs, IT strategy and with IT Partners.



  • Build strong relationships with business and functional stakeholders to understand business direction, processes, issues, decisions, and shape data requirements for reporting, analysis and insight. 
  • Translate business requirements into costed data analytics designs, including data exploration, data analysis, presentation queries, report/dashboard and analysis models.
  • Design, develop and test semantic or presentation layers for business MI teams to build reports against.
  • Advise on reporting and analytics tools selection for individual requirements. Consult with business teams on how to build reports and analytics to understand the what, why and what-if scenarios.
  • Create easy to understand, interactive and intuitive dashboards and business reports using both enterprise reporting applications and data visualisation tools.
  • Develop rapid prototypes and analytical models from various data sets to explore new business insights, using iterative development with close engagement with business stakeholders.
  • Evaluate and recommend the pragmatic and cost effective approach to meeting report and analysts requirements, such as in-house development, delivery partner, specialist 3rd parties or otherwise based on scale, complexity and priority.
  • Demonstrate tools and data analytics subject matter expertise with our business Power Users. Provide coaching and guidance to drive self-service and develop their capabilities. Develop guides, training videos, provides briefings and webinars with the Power-User community.
  • Work collaboratively with source system experts, functional business leads, 3rd party partners and colleagues in the MI&A team on delivery projects.




  • Must have a degree in Business Administration, Finance, Computer Science, Engineering, Economics, Marketing, or a work experience in IT of the equivalent.
  • The Senior Data Engineer must have at least 6 years' experience designing and building business intelligence reporting and analytics solutions with demonstrable business value-add.
  • You earn trust and credibility from business stakeholders by shaping requirements, challenging assumptions, thinking critically, recommending solutions and collaborative delivery.
  • Delivery experience with corporate processes e.g. Finance, HR, Procurement, IT and with operational or core-business information systems across several industry sectors.
  • Broad BI knowledge of Microsoft BI products (SQL SSRS, Power BI, Flow, Excel) Experience with other BI visualisation and self-service tools is advantageous, including Qlik and Tableau


What we offer:


  • Bonus 5% (Up to 10%)
  • Private Health Insurance
  • Flexible working considered
  • Pension - 6%
  • Childcare vouchers
  • Bike4Work scheme
  • Chance to contribute to innovation in the public services
  • A company passionate about diversity and inclusion


We encourage you to apply even if you don't match every single aspect of the job description. We're looking for great people and are big on career development, so we're open to reviewing all applications.




About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Expiry Date
21/02/2023 01:38:00
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