Senior Digital Project Manager

Home Based | IT & Telecoms

Senior Digital Project Manager   
Home-based - flexibility to travel when required
Full Time, Permanent    

Up to £75,000 per annum + Car (dependent on experience)


We aim to create an inclusive workplace in which everyone can thrive:


  • We are a proud Disability Confident Leader and holder of the Silver Inclusive Employer Standard
  • We have reduced our gender pay gap from 10.9% to 6.9% (in the last 12 months) and increased women in leadership roles from 21% to 32% (2018-2022)
  • We have reduced our ethnicity data gap from 40% to 20%, and our disability data gap from 95% to 50% over the last 12 months
  • We were recognised in May 2022 as one of only 3 companies (from 100) to achieve Tier 1 accreditation in the CCLA Mental Health Benchmark Report


As a business we advocate flexible working as we know that your time is valuable, both inside and outside of work. We also provide an extensive Employee Assistance Program to include online counselling, webinars, health check-ins and financial wellbeing assistance.



Careers in IT Services:


IT is at the heart of many of the vital services that Serco provide, from caring for vulnerable people, managing complex public services, to heavy rail and hospital operations. IT Services underpin Serco teams in many of the key public services we deliver in the UK, Europe and globally, making a difference to thousands of people every day.


The people in IT Services are passionate about what they do and are proud to make a positive difference to the services that Serco delivers. Working together with the shared goal of providing the best service for our customers, this is what drives the culture and mindset, this is the Serco value and that is why a career with us is so rewarding.



The Role:


Here at Serco, we are looking for an experienced Senior IT Project Manager to take full responsibility for the definition, documentation and successful completion of complex projects, typically with significant business, political, or high-profile impact.


In this key role you will ensure that effective project control, change control, risk management and testing processes are maintained. You will also monitor and control resources, revenue and capital costs against the project budget, managing expectations of key project stakeholders. 


As part of this you'll:


  • Manage the delivery of large and complex IT work-packages requested as part of a wider Business Project/Programme or as standalone projects
  • Ensure that IT deliverables are to the required standard of quality, within the constraints of time and cost
  • Be responsible for managing budgets, providing accurate financial workbooks in line with the Serco financial cycle
  • End to end IT delivery from acceptance of the request through to work-package close down
  • Manage delivery partners/suppliers to ensure they deliver in accordance with the contracts' (SLA's)
  • Hold responsibility for planning Service Acceptance and working with Operations team to ensure ready-for-service is achieved
  • Support project boards as required by the business or chairing project boards for internal projects, chairing delivery team meetings (or Scrums) as required

What you'll need to do the role:


  • Significant project experience or technical delivery management of IT Change and IT projects as an IT Project Manager
  • Strong experience in dealing with senior business users, determining delivery scope and priorities as well as resolving issues
  • Current Prince2 Practitioner certification or APM certification is highly desirable
  • Foundational understanding of Systems Integration, Systems Development Life Cycle Methodologies, Quality Assurance and Testing, Requirements Gathering, and Systems Analysis and Design
  • Proven history and track record of completing quality Technology projects on time, as well as a proven track record in coaching and mentoring others to success
  • Ability to multi-task efficiently
  • Knowledge of application development and system architecture
  • Must be willing to undergo BPSS security clearance. In some cases, SC may be required


What we offer:


  • Company car
  • Bonus Scheme - 5% on target, 10% exceeding targets  
  • Private healthcare
  • Flexible working considered
  • Pension - 6%
  • A company passionate about diversity and inclusion
  • Growth and development opportunities - Serco will support with a range of qualifications
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Bupa Anytime HealthLine, Thrive App, Simply Health Plans and more
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
  • Up to 25 days annual leave plus bank holidays, with the option to purchase more
  • Life assurance


We encourage you to apply even if you don't match every single aspect of the job description. We're looking for great people and are big on career development, so we're open to reviewing all applications.



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



Please click on the apply button to be taken to our careers website


Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
05/12/2023 01:34:00
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