Job title: Senior Receptionist
Location: National Water Sports Centre, Nottingham, NG12 2LU
Contract Type: Permanent
Working Hours: 39 hours per week between Monday to Sunday
Salary: £22,000 per annum + Excellent benefits
Here at Holme Pierrepoint our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Senior Receptionist to join the centre.
Holme Pierrepoint Country Park, the home of the National Water Sports Centre has excellent water facilities, accommodation, a campsite, Outdoor Adventure Zone, Life Fitness Gym and marvellous nature trails for cycling and walking, it is a favourite destination for families, schools, corporate clients and individuals.
As the Senior Receptionist your role is to lead, direct and manage the reception team. Using various in-house systems you will support in achieving the high standards of service and customer care at all times. You will also work alongside the senior management team. This role will be a head of department who's responsible for front of house and excellent customer service.
We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive free gym membership and other discounts.
We are looking to hear from candidates who are able to demonstrate experience and knowledge in supervision or management of front of house, staff management (including rostering), supervision and development across the reception team and you will have good admin and financial processes.
You will have good communication and customer care skills, have a maturity and calmness to work under pressure, possess strong organisational and administration skills, good financial awareness, excellent problem solving and people management skills.
If you feel you meet the criteria, then please apply!
Meaningful and vital work: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.
A world of opportunity: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.
Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.
What we offer
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.