Service Delivery Administrator

Working Hours: Monday - Friday 8am - 4pm


Salary: £23,000


Serco's Environmental Services provide a complete waste and recycling service on behalf of the residents and community in Sandwell. With a professional, dedicated and friendly team of Refuse and Recycling and Street Cleansing staff, we ensure that streets, homes and businesses are kept clean, safe and tidy, whilst providing the very best levels of customer service to all members of the community that we serve. And right now, we have an opportunity for a like-minded Administrator to join our team of essential key workers and help us make a positive difference to the environment we all live and work in.  


As part of this role you will support the supervisors and the operations manager in a variety of administrative tasks including the co-ordination of people resources and reporting of business activities. 


Reporting to the Service Operations Manager, you will help support changes to rotas and payroll ensuring sickness, annual leave and overtime is recorded accurately. This role will see you co-ordinate day-to-day reporting, understanding the current ways of working in order to explore and suggest process improvement.

Our team is made up of professional, friendly, and supportive teammates, including managers who are dedicated to the ongoing development and career progression of our team. We have outstanding training opportunities available to you, along with the chance to undertake additional qualifications.


What do I need to do the role?  


To be considered for a position within our team, you will have the ability to manage your own workload effectively and work well with others in a team environment.


You should have excellent attention to detail, be proficient in the use of Microsoft Office in particular Excel.


You will be a passionate and committed individual who seeks personal development and growth. 


Why Serco 


Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives 


A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways. 


Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.  


What we offer 

  • The opportunity to make a real difference to the quality of life in our communities 
  • A role as a company ambassador 
  • Up to 6% contributory pension scheme 
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships. 
  • Interesting, varied and enjoyable work 
  • A company that recognises your contribution 

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
11/02/2023 02:59:00
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