Service Delivery Manager (Operations) - Imjin Barra





VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts. 

VIVO embodies both experience and innovation. It combines Serco's comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS' market leading FM, energy, asset optimisation and regeneration capabilities. 


Location: Imjin Barracks, covering 6 local sites

Salary: Competitive + benefits

Full time, permanent


We have a unique and exciting opportunity for a Service Delivery Manager (Operations), to join our direct delivery team at Imjin Barracks.  


Working alongside our Built Estate Manager (BEM), you'll manage day-to-day operations across multiple sites in the area, act as soft landings manager for 2 major projects being delivered in phases over the next 6 years and manage the handover process for all new and refurbished buildings, ensuring a seamless transition from projects to daily operations.


In addition to this, you will manage the grounds contract, attending weekly grounds meetings, key stakeholders meetings and monthly assurance checks, support the Built Estate Manager in investigating and resolving complaints, participate in the optimisation of operational processes alongside the other Service Delivery Managers with a focus on maximising efficiency and improving productivity, and work with the Asset Team to ensure all assets are transferred to operations and PPM tasks are generated in the CAFM system.


What You Need To Do The Job


Personality and team fit are just as important as qualifications and experience.  If you're down to earth, with a sense of humour that will definitely put you in good stead, as will the ability to anticipate problems before they arise.

Emergencies are par for the course in facilities management, so we're looking for someone who is flexible, adaptable and will remain calm under pressure.


In addition to this you will need a full UK driving licence, NEBOSH  or IOSH certification and experience of working within a Service Delivery management or supervisory role within Hard FM.

It would be advantageous if you hold Prince2 or similar project management qualification too.


What We Offer:

  • 25 days annual leave
  • Single private medical cover
  • Life assurance 2x base salary
  • 6% employee matched pension contribution
  • Career progression opportunities and support


VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.


At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.


We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Employer. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.


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Expiry Date
29/02/2024 01:14:00
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