Service Design & Transition Lead

What is the role?

As Service Design & Transition Lead you will influence, guide and deliver the operational design of services ensuring that new and changed services are fit for purpose, complementing other current IT services across the business, and aligned with Selfridge's technology architecture strategy.

As Service Design & Transition Lead you will:

??Lead a standard approach for new/amended application or infrastructure to move from project phase to acceptance by the Service Support Team

??Work with the Service Transition manager to continuously review and improve the existing Service Transition Framework that encompasses all the requirements for a service handover

??Liaise with the relevant teams for operational standards i.e. Release Management, Service Support and Infrastructure; and deliver in line with expectation and to a standard approach

??Develop and maintain key business relationships through project work

??Work with internal support teams and Project Managers to ensure SLA adherence following project implementation or changes are highlighted and agreed

??Lead a transition approach for care and maintenance activities in line with development and support teams

??Ensure project teams include Service Delivery team members to own the delivery of Service Transition for individual projects

How you'll do it???you will be:

??Experienced. You will be able to demonstrate Service Transition experience across a number of IT projects within a retail e-commerce environment

??Knowledgeable. You will have a good understanding and experience of Operational and Project Management principles, along with Process and Procedure experience (development and implementation)

??Technical. You will be skilled in Software Development Lifecycles and have had ITIL training

??A great communicator, both verbal and written. You excel in the relationships you build with stakeholders, able to work across various teams

??Organised and proactive. You are able to multi-task, prioritise and work to tight deadlines with effective time management skills

??A problem solver. You are able to identify and manage issues and risks in a structured and analytical way

??Customer focused. Always putting the end user/customer first, while still driving continuous improvement

??Assertive. You will have confidence and resilience, with an ability to influence at all levels of the organisation

??An example of our values, a trusted and respected colleague

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

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Expiry Date
14/06/2021 13:34:00
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