Service Designer Degree Apprenticeship
£22,800 per annum
Birmingham or Leeds
Learn how we design, deliver and improve our digital and IT services and achieve a professional qualification.
What you’ll be doing
Starting in September 2024 as an apprentice Service Designer, you’ll join our Digital Services directorate in creating sustainable IT services that help deliver the right experiences for our colleagues and customers across the business, focusing on human-centred design.
Working in our Service Design and Transition team, you’ll be supporting a range of exciting design projects, from initial research to delivery of the final design. Guided and mentored by experienced specialists, you’ll learn:
As well as gaining valuable experience on the job, we’ll support you with a dedicated training and learning programme where you’ll be able to:
You’ll also complete a professional qualification in Service Design, which is fully funded at no cost to you. (Please note this is not a degree course but you will achieve a Level 6 qualification that is equivalent to an honours degree).
You’ll find more information about the skills and knowledge criteria you’ll work towards on this apprenticeship programme on our careers site which you can access via the apply button but are not obligated to apply to view details.
What you’ll get in return
By combining working and learning, you’ll gain valuable hands-on experience and pave the way for a bright future with us. We’ll support your development every step of the way and you’ll enjoy the chance to shape your future with personalised development plans and career guidance that will complement your learning.
As well as a competitive salary, you’ll also have access to a fantastic employee benefits package including:
What you’ll need to succeed
It takes all kinds of people to keep our organisation (and roads) moving. Whatever your background, an apprenticeship is just the start of a long, fulfilling career with National Highways.
If you can show that you’ve got what we see in our apprentices every day, you’ll be a great match. You’ll have:
You’ll also need to have these essential qualifications:
It is key to know all offers to onto our apprenticeships are subject to satisfactory completion of our pre-employment checks. This includes a Right to Work check, reference check and a DBS criminal record check.
The Digital Services Directorate is a growing and vibrant team and there has never been a better time to join us as we go through our transformation programme. We are helping to transform the way National Highways operates by delivering digital, data and technology services from frontline to back office, in a modern and efficient way. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, integration with intelligent vehicle and transport systems as they develop, to improve journey safety and reliability.
Why you should join us
At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.
So, if you put safety first, take ownership of your work, show passion in what you do, work effectively in a team and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.
Please complete your application as soon as possible, as we may close to new applications earlier than the current closing date of Monday 4th March 2024.
To apply please visit