Service Desk Analyst
UK Defence Academy, Shrivenham, Swindon SN6 8LA
Full Time, Permanent (37 hours per week)
£24,224.72 per annum plus benefits
Serco have an exciting opportunity for a Service Desk Analyst to join our small team based at the Defence Academy in Shrivenham, Swindon. The Service Desk is the single point of contact for all services at the Defence Academy, including ICT, Facilities and Logistics requests. This is a multi-functioning Service Desk which varies in the types of requests we receive with the intent to resolve issues on a first-time resolution base.
As our Service Desk Analyst, you will be responsible for handling all requests to ensure they are logged, progressed and resolved as quickly as possible in accordance with our SLA's. This role is fast-paced and varied, we're looking for individuals who are passionate about providing an excellent customer service experience and can work well under-pressure.
The desk operates between 0800-1800 Monday to Friday on a rota system. Approximately 1 week in 4 is a late shift however this varies, and flexible working is available.
Serco at the Defence Academy provides Facilities Management across all aspects of the site including Estates, Logistics, various Supporting Services, together with Cleaning, Catering and Waste Management through ESS.
What you'll need to do the role:
The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:
What we offer:
To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.