Job Title: Apprentice IT Service Desk Analyst
Working Week: Full-time, Monday - Friday
Salary: Between £17,000 per annum plus 25 days per annum
Apprenticeship Qualifications: L3 Information Communications Technician
Expected Apprenticeship Duration: 17 Months
Is this the right career for you?
As a Service Desk Analyst you will be working on a multi-client Service Desk, the Apprentice Service Desk Analyst performs a first line IT support and Incident management function within the Service Desk. This role is supporting our customers via the telephone, providing support to local government, public and commercial sector customers. The role requires a pro-active, well-organised, self-motivated, confident individual with a methodical approach to problem solving and excellent customer service skills. Ultimately an Apprentice Service Desk Analyst must be able to deliver a high level of IT support via the telephone to aid user retention and satisfaction, to achieve our business goals.
Day to day you'll be involved in:
What you'll need to do the role:
What's in it for you?
Preparing for your recruitment journey:
If you are successful, you will be invited to a face-to-face interview.
Our provider will require you to take a skill scan and undertake initial assessments if you are selected for the apprenticeship.
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Please click on the apply button to be taken to our careers website
Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.