Service Finder-Hertfordshire County Council

Hemel Hempstead | Other

Job Title: Care Services Broker - Perm

Location: Based at Hemel Hempstead Hybrid working 2 days in the office and 3 days working from home


Being a Care Services Broker in our Brokerage Team for Hertfordshire County Council's Adult Social Care Access Service (SCAS) is about more than just commissioning services for older people and their carers you'll find yourself working in a very supportive, dynamic team who strive to deliver the highest possible standard of care.


We pride ourselves on delivering care that truly meets the needs of the individual we support, with a deep personal commitment toward transforming and improving care, this is great opportunity for you to make a difference to the citizens of Hertfordshire.


A vital role, you'll match & commission services for older people and their carers, this will mainly be domiciliary homecare, but will also include a range of other services. Through a strong and creative approach with partners you'll put in place services for care plans that have been allocated to you; ensure provisions are appropriate, personalised, flexible, responsive and value for money, particularly when supporting service users being discharged from hospital. You'll support services users to overcome barriers to them accessing services and support them with their assessment. 


You will be based from either our Hemel Hempstead or Stevenage office, however at this time we are home working until further notice due to the current pandemic.


What you'll need to do the role,

To achieve success in this role you need to have vision, energy, drive and an empathetic approach to ensure the highest possible standard of care is always provided. We are keen to hear from those who have relevant experience and knowledge in the Social Care or Health industry.   Calm and composed by nature, you'll respond to challenges, pressures and uncertainty with ease.  Strong and effective communication skills are essential in order to build and maintain solid, long lasting working relationships with all stakeholders.


Why Serco?

Meaningful and vital work:  SCAS seeks to promote independence and wellbeing, we ensure resources are used fairly and cost-effective solutions for citizens which celebrates the use of community solutions. We evidence promoting citizens choices and aim to always balance risk with having a good life!

A world of opportunity: Our SCAS Team is always growing and developing and you'll be able to contribute to and be a part of this.

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do develop your skills and experience, in a diverse and supportive environment.


What we offer:

  • Salary from £23,484, plus pension matched up to 6%
  • 25 days annual leave plus bank holidays, and chance to buy more as part of the Annual Leave Purchase Scheme;
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships;
  • The chance to make a positive difference in a company passionate about diversity and inclusion.


If you would like to become a member of our team, helping us to continue providing excellent customer service and be a part of future developments planned for the Social Care Access Service then please apply now!

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
15/10/2022 09:40:00
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